User's Manual

PELLA
®
INSYNCTIVE
®
INTEGRATED PATIO DOOR SENSOR PRODUCT GUIDE | 15
TROUBLESHOOTING (continued)
Also refer to Insynctive.Pella.com/Support for more troubleshooting information, including videos,
frequently asked questions and reference materials.
PROBLEM CAUSE AND POSSIBLE SOLUTION
BRIDGE does not beep when
patio door is opened.
Verify that BRIDGE chime feature is turned on. See Bridge
Product Guide for details.
Battery may be too low to operate OPEN/CLOSE SENSOR.
Replace battery. See page 9 for additional information.
OPEN/CLOSE SENSOR may be out of range. Move BRIDGE
closer to OPEN/CLOSE SENSOR. Verify that BRIDGE has power.
Verify the magnet is still in place.
BRIDGE beeps 3 times when
patio door is opened.
Battery is low in OPEN/CLOSE SENSOR; replace battery.
BRIDGE beeps 3 times when
patio door is unlocked.
Battery is low in LOCK SENSOR; replace battery.