Warranty Guide

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Pella

Storm Doors Limited Warranty

Congratulations on choosing a Pella storm door to protect and beautify your home. This superior quality door has been designed to give you years of trouble-free

service, and you are protected by this limited warranty:

Pella warrants to the ORIGINAL HOMEOWNER PURCHASER of this storm door that it will, without charge to the purchaser, provide parts or exchange, at its option, any

door determined to be defective in material or workmanship for 20 years after the purchase date. The purchaser will be responsible for transportation charges. Should

the door be determined to be defective in material or workmanship AFTER 20 years from the purchase date, the original purchaser may buy one new Pella storm door

at 50% of the then- current manufacturer’s suggested list price for as long as the original purchaser owns the home on which the door was installed. The purchase must

be made directly from the factory, and all transportation charges are the responsibility of the purchaser.

Should the door be determined to be defective and the purchaser incurs a reinstallation cost within three years of the purchase date, he or she may be reimbursed for

these costs up to a maximum of $25.00, upon furnishing a copy of the invoice for the reinstallation costs.

As a condition of this warranty, it is required that the door be used for residential use only in an owner-occupied home, that it be installed properly as an operating

door according to manufacturer’s instructions, and that it not be altered in any way. For multi-unit housing applications, ask your dealer for a copy of the appropriate

warranty or phone Pella’s Customer Service Department at the phone number listed below. This warranty is not transferable.

To make a claim under this warranty, you should:

a) Call our Customer Service Department at 1-888-646-5354 or write to Pella Warranty Service; 2333 Eastbrook Drive; Brookings, SD 57006 USA.

b) Furnish the original or a copy of the sales receipt or other documents showing the original purchase date and that you are the original purchaser of this door.

Exchange is limited to supplying a replacement door of comparable size, style, and color and does not include any cost of removal or installation except as noted

above.

The warranty on the latch set and air closer is one year, and any labor charges are not covered. This warranty excludes all damage to glass and screen. This warranty

does not cover problems caused by improper storage, handling, installation, use, modiﬁcation, or maintenance, by Acts of God or by accidents, including accidental

glass breakage. It does not apply to normal wear or discoloration of ﬁnish; ﬁnish problems caused by mechanical damage or abrasion; normal effects of sun and weath-

er, including acid rain, salt spray, or other corrosive elements; damage caused by severe wind; or damage caused by customer abuse or neglect. Oil-Rubbed Bronze is

a living ﬁnish that will develop its own unique patina with use and is not covered under the Lifetime Finish Guarantee. Bright Brass, Antique Brass, Brushed Brass and

Satin Nickel hardware is guaranteed not to tarnish and carries a lifetime ﬁnish warranty for as long as the purchaser owns their home.

THIS WARRANTY EXCLUDES ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES. Nothing in this document shall give rise to or extend the period of any warranties im-

plied under state or provincial law, and no implied warranty shall extend beyond the periods covered by this written warranty. Neither Pella Corporation nor any seller

of Pella products will be responsible for incidental or consequential damages which may result from a product defect or malfunction. Some states do not allow the

exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you speciﬁc legal rights,

and you may have additional rights which vary from state to state. Effective 7/2006.