User manual

Fault
The camera image does not appear on the screen
Unstable wireless reception
Monitor picture switches of automatically
In sequence,quad orsmart quad mode the images
arenotshown
Flickering picture
Picture is too bright
Recording not possible
Undesired video during motion detection
NocameraimagesshownintheApp
Nopushnotificationreceived
Norecordingsshownonmobiledevice
Cause
Camera channel not activated
Camera not powered
Thecameraisnotpairedwiththesmartrecorder
The camera is out of range
Objects are preventing wireless connection
Antenne not firmly attatched or both are not parallel to each
other
TheincorrectsignalinputisselectedontheTV/monitor
Smart recorder and camera too far apart
Antennas not parallel
Wireless connection is blocked
Interference with wireless signal
Power safe mode is selected
Camerasarenotactivatedorhavenoconnection
Strong lightsource shining into the camera lens
Overexposure due to strong light source
Nostorageconnected
SD-card locked
Storageisfull
Motion from trees or plants, light or shadow, snow or rain etc.
Smartrecorderisnotconnectedwiththerouter
Themobiledeviceisnotconnectedwiththeinternet
TheincorrectDID(deviceID)hasbeenentered
Thecamerashavenotbeenactivatedinthesettings
The cameras have not been activated during the registration of
the set in the App
Thepasswordhasbeenchanged
The main menu is opened in the screen menu or another mobile
deviceisaccessingthesettings
Thepushnotificationisnotactivated
Thedisplayofnotificationisdiabledinthemobiledevice
Thecorrespondingstorageisnotconnectedwiththesmartrecorder
Theincorrectcameraorcamerachannelhasbeenselected
Theselectedcameraorcamerachannelhasnorecordings
Therouterisnot(yet)connectedwiththeinternet
Your internet connection is not fast enough
Maximum 3 users can access the recorder at the same time
DHCP is not activated on the router
UPnP is not activated on the router
Your mobile device is not compatible with the requirements for the
App
Remedy
Activate the desired camera channel (see chapter 12.3)
Check that the Power LED [13] on the corresponding camera lights. If not,
check the mains adapter and cable connection.
Pair camera and smart recorder
Use an antenna extension cable (see chapter 17)
Reduce the distance between camera and smart recorder
Remove large objects or change the location of cameras and/or smart
recorder
Connect the antennas tightly and position both parallel to each other, eg.
both vertical
Select „HDMI“ as signal input on the TV/monitor
Reduce the distance between camera and smart recorder
Position of antennas parallel to each other
Remove objects, in particular metallic objects and/or change the location
of camera and/or monitor
Check that there are no interference sources near camera and smart
recorder eg WLAN Router, elektrical produvts, Microwave ovens
Clickthemouseonceorswitchtheenergysavingmode(seechapter12.3)
See the first three faults above
Move the camera to another location
Change the direction or location of the camera
Connectstorageandformat(seechapter12.3)
Unlock the SD-card
Format or replace the storage or activate the ring storage function (see
chapter12.3)
Deselect or reduce the sensitivity of the motion detection through pixel
change,orrepositionthecamera(seechapter12.3)
Smartrecorderisnotconnectedwiththerouter
on router (if necessary, activate UDP or open TCP Port
#600 and #80)
Connectyourmobiledevicewiththeinternet
EnterthecorrectDID(seechapter14)
Activatethecamerasinthesettings(seechapter12.3)
Activtethecamerasintheregistrationsettingsoftheset(seechapter14)
Enterthenewpassword
Closethescreenmenuorthesettingpageofthemobiledevice
Activatethepushnotification(seechapter14)
Activate the display of notifiatications on your mobile device under
settings\messages(iOS)orApps(Android)
Connectthestoragewiththesmartrecorder
Selectthecorrectcameraorcamerachannel
Connect the router with the internet (takes approx. 30 seconds)
You need a data speed of 1.5Mbps per user connection
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Activate DHCP on router
Activate UPnP
Requirements: iPhone4S corresponds to current iPad: from iOS6.14;
Android dual core 1.5 G Smartphone/Tablet from 3.0
22. Troubleshooting
GB - 49