User's Manual
Table Of Contents
- All-In-One Headset with Software Application
- Headset Controller
- Large Sensor
- Small Sensors
- Sensor Charger (charging station)
- REAL Sensor Bands
- Headset
- Plug the headset power cord into wall outlet and the headset to charge device.
- Press power button to power on or off headset. The power button is on top of the headset.
- Headset Controller
- • Buttons on the controller are used to access settings.
- Sensor Charger
- Plug sensor charger power cord into wall outlet and sensor charger to power on device to charge sensors.
- Large Sensor and Small Sensors
- • Activate or charge sensor devices by removing or placing back into the sensor charging station.
- Place sensor devices into the sensor bands.
- Sensor Bands
- See Section 3 in Operating Procedures on instructions to put on sensor bands.
- User Portals
- Access the User Portal through the Headset to perform the following:
- o Logging in
- o Selecting the activity
- o Initializing and syncing to sensors
- o Starting, modifying, or ending therapy session
- o Viewing data
- o Logging out
- o Selecting the application
- o Logging in
- o Adding or selecting patient
- o Initializing and syncing to sensors
- o Selecting, starting, modifying, or ending therapy session
- o Viewing data
- o Logging out
- SECTION 1: GETTING STARTED AND CHARGING COMPONENTS
- SECTION 3: START UP
- USER:
- 1. Using a personal device, log into the user portal using your username and password.
- 2. Select the activity assigned by your therapist within the user portal
- Section 4: ACTIVITY NAVIGATION
- Section 5: SYSTEM REMOVAL
Page 27 of 29
Device
Antenna Make
Antenna Model
Antenna Gain
WSM
Johanson
P/N
2450AT43B100E
Peak Gain 1.3 dBi
Average Gain -0.5 dBi
WTM
HMD Penumbra, Inc. P/N 17107
Peak Gain 0.7 dBi
Average Gain -2.6 dBi
Power Output and Data Rate:
Device
Power Output
Data Rate
WSM
Programmed by the firmware to +8dBm.
GFSK modulation, 2 Mbps data rate.
WTM
Programmed by the firmware to +4dBm.
HMD
Programmed by the firmware to +8dBm.
Product availability varies by country. Please see www.realsystem.com for more information. Copyright
©2020 Penumbra, Inc. All rights reserved. The REAL Hero logo, REAL, Chuckleball, and TherapyView are
registered trademarks or trademarks of Penumbra, Inc. in the USA and other countries. All other
trademarks are the property of their respective owners.
TROUBLESHOOTING GUIDE
*Refer to help line if troubleshooting solutions are unable to resolve the issue
1. Sensors are not charging:
Make sure charging cable is properly plugged into the sensor charge base and the wall
outlet.
2. Headset is not charging:
Make sure charging cable is properly plugged into the headset and the wall adaptor.
3. Headset is not turning on:
Charge the headset for 30 minutes and try again. Make sure the LED light on the
headset blinking/solid green.
4. If sensor(s) does not have an illuminating LED:
Charge the sensor(s) for 30 minutes and try again.
5. Sensor(s) does not switch to blinking blue when taken out of the charger:
Put sensor(s) back in the charging station and take them out again.
6. Sensor(s) does not switch from blinking red to blinking green when charging for prolonged time:
Take the sensor(s) out of the charging station and dock it back in.
7. Cannot connect Headset to the WiFi:
Try again and make sure the correct password was entered.
8. Damage to equipment:
Do not use the device and call the REAL help line.
9. Equipment was exposed to liquid: