Product Card

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Solution
You can test the LAN connection using ping. For example, if you are using
DOS/Windows, at the command prompt, type ping 192.168.1.1. This pings the Peplink
Balance device (provided that Peplink Balance’s IP is 192.168.1.1) to test whether the
connection to the Peplink Balance is OK.
Problem 5
What can I do if I suspect a problem on my Internet/WAN connection?
Solution
You can test the WAN connection using ping, as in the solution to Problem 4. As we
want to isolate the problems from the LAN, ping will be performed from the Peplink
Balance. By using Ping/Traceroute under the Status tab of the Peplink Balance, you
may able to find the source of problem.
Problem 6
When I upload files to a server via FTP, the transfer stalls after a few kilobytes of data
are sent. What should I do?
Solution
The maximum transmission unit (MTU) or MSS setting may need to be adjusted. By
default, the MTU is set at 1440. Choose Auto for all of your WAN connections. If that
does not solve the problem, you can try the MTU 1492 if a connection is DSL. If
problem still persists, change the size to progressive smaller values until your problem
is resolved (e.g., 1462, 1440, 1420, 1400, etc).
Additional troubleshooting resources:
Peplink Community Forums: https://forum.peplink.com/
Appendix E. Declaration
CAUTION:
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide