Users Manual
https://www.peplink.com 328 Copyright @ 2021 Peplink
Appendix E.Troubleshooting
Problem 1
Outbound load is only distributed over one WAN connection.
Solution
Outbound load balancing can only be distribute traffic evenly between available WAN connections if many
outbound connections are made. If there is only one user on the LAN and only one download session is
made from his/her browser, the WAN connections cannot be fully utilized.
For a single user, download management applications are recommended. The applications can split a file
into pieces and download the pieces simultaneously. Examples include: DownThemAll (Firefox Extension),
iGetter (Mac), etc.
If the outbound traffic is going across the SpeedFusion
TM
tunnel, (i.e., transferring a file to a VPN peer) the
bandwidth of all WAN connections will be bonded. In this case, all bandwidth will be utilized and a file will
be transferred across all available WAN connections.
For additional details, please refer to this FAQ:
https://forum.peplink.com/t/speed-test-tool-for-combined-download-speed-in-multi-wan-environment/8457
Problem 2
I am using a download manager program (e.g., Download Accelerator Plus, DownThemAll, etc.). Why is
the download speed still only that of a single link?
Solution
First, check whether all WAN connections are up. Second, ensure your download manager application has
split the file into 3 parts or more. It is also possible that all of 2 or even 3 download sessions were being
distributed to the same link by chance.
Problem 3
I am using some websites to look up my public IP address, e.g., www.whatismyip.com. When I press the
browser's Refresh button, the server almost always returns the same address. Isn’t the IP address
supposed to be changing for every refresh?
Solution
The web server has enabled the Keep Alive function, which ensures that you use the same TCP session
to query the server. Try to test with a website that does not enable
Keep Alive.
Problem4
What can I do if I suspect a problem on my LAN connection?
Solution
You can test the LAN connection using ping. For example, if you are using DOS/Windows, at the command
prompt, type ping 192.168.1.1. This pings the Peplink Balance device (provided that Peplink Balance’s IP
is 192.168.1.1) to test whether the connection to the Peplink Balance is OK.