Users Manual

Troubleshooting
Message: Try again
Cause: Package not located in store
Solution: Check Rx numbers entered. Press “Locate” or “Locate with Tone” again.
Message: Wrong package retrieved.
Cause: scripClip scanned does not match Rx numbers.
Solution: Put scripClip back on package and return to shelf. Press “Locate” again. Retrieve correct
package.
Message: Unable to read Rx numbers.
Cause: scripClip reader did not receive all Rx numbers from scripClip
Solution: Hold scripClip closer to the scripClip Reader and press the orange button on scripClip again.
Event: User is unable to find flashing scripClip in store
Cause: scripClip stops flashing after 30 seconds.
Solution: Press “Locate Prescriptions” again or press “Locate Prescriptions with Tone”. User does not
need to re-enter Rx numbers.
Message: Unable to communicate with the central service
Cause: Package not located in store
Solution: Call 650 941-7000 ext 5 or send email to
[e-mail]
7400-0002 Rev B 7