Warranty

LIMITED WARRANTY
For Perfect Fit™ Commercial Gas or Electric Storage Water Heaters.
GENERAL
This Limited Warranty is only available to the original owner of this commercial water heater. It is not
transferable.
The Richmond Water Heater Operation of Rheem Manufacturing Company (Richmond) warrants this
commercial water heater, and its component parts, to be free from defects in materials and workmanship,
under normal use and service, for the Applicable Warranty Period. At its option, Richmond
®
will repair or
replace the defective commercial water heater, or defective component part(s), in accordance with the
terms of this Limited Warranty, if it fails in normal use and service during the Applicable Warranty Period.
The replacement commercial water heater must be manufactured by Richmond. The replacement compo-
nent part(s) must be Richmond authorized component part(s). The replacement commercial unit will be
warranted only for the unexpired portion of the original commercial unit’s Applicable Warranty Period.
EFFECTIVE DATE
The Effective Date of warranty coverage (or the beginning of the Applicable Warranty Periods) is the date
of original installation or the date of original purchase of the commercial water heater (which ever came
first) if properly documented. Otherwise, it is the date of manufacture of the commercial water heater plus
ninety (90) days.
APPLICABLE WARRANTY PERIODS
The Applicable Warranty Period for the tank is three (3) years from the Effective Date. The Applicable
Warranty Period for the component parts is one (1) year from the Effective Date (with the exception of
LIFEGUARD™ elements for which the Applicable Warranty Period is three (3) years from the Effective
Date).
WARRANTY EXCLUSIONS
This Limited Warranty will not cover:
a) Service trips to teach you how to install, use, or maintain this commercial water heater or to bring the
commercial water heater’s installation into compliance with local building codes and regulations.
b) Damages, malfunctions, or failures resulting from failure to install the commercial water heater in
accordance with applicable building codes/ ordinances or good plumbing and electrical trade practices.
c) Damages, malfunctions, or failures resulting from improper installation or failure to operate and
maintain the commercial water heater in accordance with the manufacturer’s instructions provided.
d) Performance problems caused by improper sizing of the commercial water heater or (pertaining to gas
models) the gas supply line, the venting connection, or combustion air openings or (pertaining to
electric models) electric service voltage, wiring, or fusing.
e) Damages, malfunctions, or failures caused by improper conversion from natural gas to LP gas or LP
gas to natural gas fuel source.
f) Damages, malfunctions, or failures caused by operating the commercial water heater with the anode
rod removed or with modified, altered, or unapproved parts installed.
g) Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God,
and the like.
h) Tank failures (leaks) caused by operating the commercial water heater in a corrosive or contaminated
atmosphere.
i) Damages, malfunctions, or failures caused by operating the commercial water heater with an empty, or
partially empty, tank (also known as “dry firing”).
j) Damages, malfunctions, or failures caused by operating the commercial unit at water temperatures
exceeding the maximum setting of the operating, or high limit, control.
k) Tank failures caused by operating the commercial water heater when it is not supplied with potable
water, free to circulate at all times.
l) Damages, malfunctions, or failures caused by subjecting the tank to pressures, or firing rates, greater
than those shown on the rating label.
m)Damages, malfunctions, or failures resulting from the use of any attachment, including any energy
saving device, not authorized by Richmond.
n) Commercial units installed outside the fifty states (and the District of Columbia) of the United States of
America.
o) Commercial units moved from the original installation location.
p) Commercial units that have had their rating labels removed. A commercial water heater should not be
operated if the rating label is removed.
LABOR, SHIPPING, AND PROCESSING COSTS
This Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or
removal and disposal of the failed commercial water heater, or defective component part(s). All such
expenses are your responsibility.
Richmond will pay the transport
ation costs
for an “in-warranty” replacement commercial water heater, or
“in-warranty” replacement component part(s), to a convenient delivery point (selected by Richmond) near the
place the original commercial water heater, or original component part(s), is located: such as a local
Richmond water heater retailer. You must pay any local freight charges, including the cost of returning the
failed commercial water heater, or defective component part(s), to a convenient shipping location (selected
by Richmond): such as a local Richmond water heater retailer.
Richmond does not authorize, recommend, or receive any benefit from any claims processing or similar
fees charged by others to process warranty claims for any Richmond water heater, or component part(s).
Richmond will not reimburse any party for these, or any other, fees not specifically covered in this Limited
Warranty document.
HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE
Any claim for warranty assistance must be made promptly. First, determine if your commercial water heater
is “in-warranty” (that is, within the Applicable Warranty Period). You can determine your commercial unit’s
warranty status by obtaining the complete model number, the complete serial number, and the date of
original installation or the date of original purchase of your commercial water heater (whichever came first)
and then accessing the “Warranty Verification” information on the Rheem Water Heater Division’s Internet
website (www.rheem.com) or contacting the Richmond Claims Department (telephone number
[phone]) during normal working hours to determine if the Applicable Warranty Period has expired.
If your commercial water heater is “in-warranty”, refer to the Use and Care Manual that accompanied it or
contact the Richmond Technical Service Department (by telephone at [phone] or via our website
– www.rheem.com) to obtain the information you need to repair or replace your defective unit. You may also
select a plumber, or mechanical contractor, from your local Yellow Pages to assist you – at your expense. Be
prepared to provide the plumber, mechanical contractor, or Richmond Technical Service person you call with
the complete model number, the complete serial number, and the date of original installation or the date of
original purchase of your commercial water heater (whichever came first) in addition to an explanation of
your commercial water heater problem.
If an exact replacement is not available, Richmond will provide you with the current model of your commer-
cial water heater, or component part(s), or a replacement unit with comparable operating features. If govern-
ment regulations or industry certification or similar standards require the replacement commercial water
heater, or replacement component part(s), to have features not found in the defective commercial water
heater, or the defective component part(s), you will be charged for the difference in price represented by
those required features. If you pay the price difference for those required features and/or to upgrade the size
and/or other features available on a replacement new commercial water heater, you will also receive a
complete new Limited Warranty (with the full Applicable Warranty Period) for the replacement new
commercial water heater.
Richmond reserves the right to inspect, or require the return of, the failed commercial water heater or the
defective component part(s). Each “in-warranty” failure commercial water heater must be made available to
Richmond (with the original rating label and all the component parts intact) in exchange for the replacement
commercial water heater. Each defective “in-warranty” component part to be replaced must be returned to
Richmond in exchange for the replacement component part.
Warranty compensation is subject to validation of “in-warranty” coverage by Richmond Claims Department
personnel.
•
To obtain warranty compensation for an “in-warranty” commercial water heater failure, you must provide
Richmond with: (at Richmond’s option) either the failed commercial water heater (with the rating label and
all the component parts intact) or the complete original rating label (photocopies are not acceptable)
removed from the failed commercial water heater; the complete model number and the complete serial
number of the PerfectFit commercial water heater that replaced the failed commercial unit; and, the date
the original commercial water heater failed. You may also be required to provide documentary proof of the
failed commercial water heater’s date of original installation or date of original purchase (whichever came
first) to establish its “in-warranty” status.
•
To receive warranty compensation for an “in-warranty” defective component part you must provide
Richmond with: the defective component part; the complete model number and the complete serial number
of the PerfectFit commercial water heater from which the defective component part was removed; and, the
date the defective component part failed. You may also be required to provide documentary proof of the
date of original installation or date of original purchase (whichever came first) of the PerfectFit commercial
water heater from which the defective component part was removed – or the date of purchase of the
component part (if it was purchased separately) – to establish the “in-warranty” status of the defective
component part.
Warranty claim documentation should be mailed promptly to Richmond Water Heaters, Claims
Department, 2600 Gunter Park Drive East, Montgomery, Alabama 36109.
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