Warranty

Pergo XP Limited Lifetime Residential Warranty
Pergo, LLC (“Pergo”) provides the following limited lifetime residential
warranty to the original purchaser for as long as he or she owns the flooring:
(1) the laminate surface will not wear through; (2) the floor will not fade due
to sun or electrical light; (3) the floor will not stain; (4) the floor will resist
damage from moisture due to damp mopping and everyday spills when
removed promptly; and (5) the joint will remain secure under normal use
conditions. This limited warranty is subject to the conditions described in the
“Conditions” section below and does not apply if used in any commercial
setting.
Pergo XP Limited 6-Month Manufacturing Warranty
Pergo provides a limited warranty to the original purchaser for six (6) months
from the date of purchase covering any manufacturing defects in the
flooring.
The Pergo XP Limited 6-Month Manufacturing Warranty is made
subject to the following condition:
This limited warranty does not cover any damage that occurs during
shipment or installation.
Pergo XP Limited 5-year Light Commercial Warranty
Pergo provides the following limited light commercial warranty to the original
purchaser for 5 years from the date of purchase that: 1) the laminate surface
will not wear through; 2) the floor will not fade due to sun or electrical lights;
and 3) the floor will not stain. This limited warranty is subject to the
conditions described in the “Conditions” section below and only applies if
used in one of the following commercial areas:
Retail: Entryways*, Sales Floor/Showroom, Checkout, Breakrooms,
Dressing Rooms, Offices, Storage Rooms.
Doctor’s Offices: Entryways*, Lobbies, Waiting Rooms, Hallways, Nurses
Stations, Offices, Breakrooms, Storage Rooms.
Hotels: Entryways*, Lobbies, Hallways, Guest Rooms, Conference/Meeting
Rooms, Kitchenettes, Lounges, Offices.
Business Offices: Entryways*, Lobbies, Hallways, Offices,
Conference/Meeting Rooms, Breakrooms.
Restaurants: Entryways*, Lobbies, Hallways, Offices.
Educational: Entryways*, Lobbies, Hallways, Offices, Classrooms, Storage
Rooms, Residence Halls, Common Areas.
Multi-family Housing: Entryways*, Lobbies, Common Areas, Hallways,
Offices, Storage Rooms, Individual Housing Units.
*Walk off mats are required at all entryways.
All areas must be assessed prior to installation of flooring to determine if
other surface measures need to be taken or conditions addressed,
including, but not limited to requirements for static control, state health and
building codes, slip resistance, high impact traffic and moisture/water
exposure. Other than the specific warranty identified above, Pergo provides
no additional warranties and Pergo does not warrant that any of the uses
identified above are in compliance with any applicable building, health,
inspection, and/or other municipal regulation or codes. Pergo is not
responsible for usage that is not in compliance with any regulation or code.
Proper assessment of location and usage must be applied. Contact your
Pergo representative for questions on performance in specific locations.
The Pergo XP Limited Lifetime Residential Warranty and Limited 5-Year
Light Commercial Warranty are made subject to the following
conditions:
1) The floor must be installed properly in accordance with Pergo installation
instructions. The instructions should be obtained through a retailer or at 1-
800-33-PERGO (1-800-337-3746) or www.pergo.com. Proper installation
includes, but is not limited to, the following:
• A moisture test must be performed to determine if excessive moisture
exists in the subfloor.
• When using a calcium chloride moisture test for concrete subfloors (ASTM
F1869), values must be ≤5 lbs/1000ft
2
/24-hr or <80% RH with an in situ
probe (ASTM F2170).
• A polyethylene film vapor barrier is not required over wood subfloors.
Moisture readings of wood subfloors must be ≤12% throughout the entire
installation.
• For planks without attached underlayment, install over a single layer of
underlayment appropriate for laminate floors.
• For planks with attached underlayment, it is acceptable to install Pergo
FloorMate™ underlayment prior to flooring installation if desired. Make
sure to follow the Pergo FloorMate™ installation instructions, taking
special care to seal all foam edges with sealing tape and repair all rips and
perforations in the underlayment vapor barrier prior to flooring installation.
A separate vapor barrier should not be used in conjunction with Pergo
FloorMate™.
• When installing Pergo in special situation areas such as: terrazzo, pier and
beam, radiant heating and to also learn how to properly acclimate your
floor, please contact our consumer help line at 1-800-33-PERGO (1-800-
337-3746) or log on to www.pergo.com to obtain important additional
information.
2) The flooring must be used only indoors in a dry, climate-controlled area.
3) The flooring must be maintained in accordance with Pergo care and
maintenance instructions. Damage resulting from wet maintenance or
from using detergents, abrasive cleaners, soaps, waxes or polishes is not
covered by this limited warranty.
4) Damage must not have occurred as a result of improper or inadequate
maintenance or accidents, such as damage caused by scratching, impact
or cutting. Damage resulting from the use of rotating beater bars, floor
scrubbers, steamers, jet mops, buffers or similar products is not covered
by this limited warranty.
5) Surface wear must be readily visible (i.e. approximately 1 square inch).
Gloss or sheen change and variations from later product additions or non-
warranty repairs are not covered by this limited warranty.
6) These limited warranties do not apply to moisture damage, including but
not limited to damage caused by flooding, standing water (water that
remains on floor longer than 30 minutes), leaking pipes, mechanical
failures, appliance leaks or pet urine.
7) These limited warranties do not apply to damage caused by water or
moisture in the subfloor or underneath the flooring, including but not
limited to damage from subfloor hydrostatic pressure (water or moisture
under the floor that is transmitted to the surface through exerted pressure)
or other conditions that result in water or moisture being below the floor.
8) These limited warranties do not apply to flooring installed on a concrete
subfloor unless a non-recycled (100% virgin resin) 6-mil polyethylene film
vapor barrier with a density of 0.92 lbs/cubic foot and a thickness
tolerance of +/- 10% is installed over the concrete subfloor that emits a
water vapor no greater than 5 lbs/1000ft
2
/24-hr. Pergo FloorMate™ is an
acceptable vapor barrier when installed in accordance with the provided
instructions.
9) These limited warranties do not apply to moldings.
10) Installation of flooring that contains any manufacturing defect is not
covered by these limited warranties.
How to Make Claims:
Any claim under any of the limited warranties above must be made by
contacting your retailer within 30 days after the basis for the claim is
detected. In addition, any claim under any of the limited warranties above
must be made before the end of the applicable limited warranty period.
Proof of purchase, including the date of purchase, must be presented to
make a claim.