Warranty Guide

PERGO® IS MANUFACTURED AND DISTRIBUTED BY UNILIN NORTH AMERICA, LLC
CUSTOMER SERVICE | 1-800-33-PERGO | NA.PERGO.COM/CONTACT-US
Pergo TimberCraft + WetProtect Limited Warranty for Floor Installations Only
0914SE | 07/2020 | PAGE 1 OF 5
Pergo, LLC (“Pergo”) provides the following limited lifetime residential warranty to the original purchaser for as long as he or she owns the
flooring: (1) the laminate surface will not wear through; (2) the floor will not fade due to sun or electrical light; (3) the floor will not stain;
(4) the floor will not be damaged due to wet mopping or everyday household spills; and (5) the joint will remain secure under normal use
conditions. This limited warranty is subject to the conditions described in the “Conditions” section below and does not apply if used in any
commercial setting.
Pergo TimberCraft + WetProtect Limited 6-Month Manufacturing Warranty
Pergo provides a limited warranty to the original purchaser for six (6) months from the date of purchase covering any manufacturing defects in
the flooring.
Pergo TimberCraft + WetProtect Limited 10-year Light Commercial Warranty
Pergo provides the following limited light commercial warranty to the original purchaser for 10 years from the date of purchase that: 1) the
laminate surface will not wear through; 2) the floor will not fade due to sun or electrical lights; and 3) the floor will not stain. This limited
warranty is subject to the conditions described in the “Conditions” section below and only applies if used in one of the following commercial
areas:
Retail: Entryways*, Sales Floor/Showroom, Checkout, Breakrooms, Dressing Rooms, Oces, Storage Rooms.
Doctor’s Offices: Entryways*, Lobbies, Waiting Rooms, Hallways, Nurses Stations, Oces, Breakrooms, Storage Rooms.
Hotels: Entryways*, Lobbies, Hallways, Guest Rooms, Conference/Meeting Rooms, Kitchenettes, Lounges, Oces.
Business Offices: Entryways*, Lobbies, Hallways, Oces, Conference/Meeting Rooms, Breakrooms.
Restaurants: Entryways*, Lobbies, Hallways, Oces.
Educational: Entryways*, Lobbies, Hallways, Oces, Classrooms, Storage Rooms, Residence Halls, Common Areas.
Multi-family Housing: Entryways*, Lobbies, Common Areas, Hallways, Oces, Storage Rooms, Individual Housing Units.
*Walk o mats are required at all entryways.
All areas must be assessed prior to installation of flooring to determine if other surface measures need to be taken or conditions addressed,
including, but not limited to requirements for static control, state health and building codes, slip resistance, high impact trac and moisture/
water exposure. Other than the specific warranty identified above, Pergo provides no additional warranties and Pergo does not warrant that
any of the uses identified above are in compliance with any applicable building, health, inspection, and/or other municipal regulation or codes.
Pergo is not responsible or usage that is not in compliance with any regulation or code. Proper assessment of location and usage must be
applied. Contact your Pergo representative for questions on performance in specific locations.
The Pergo TimberCraft + WetProtect Limited Lifetime Residential Warranty and Limited 10-Year Light Commercial Warranty are made
subject to the following conditions:
1. The floor must be installed properly in accordance with Pergo installation instructions. The instructions should be obtained through a retailer
or at 1-800-33-PERGO (1-800-337-3746) or www.pergo.com. Proper installation includes, but is not limited to, the following:
• A moisture test must be performed to determine if excessive moisture exists in the subfloor.
• When using a calcium chloride moisture test for concrete subfloors (ASTM F1869), values must be ≤ 5 lbs/1000ft2/24hr or <80% RH
with an in situ probe (ASTM F2170).
• A polyethylene film vapor barrier is not required over wood subfloors. Moisture readings of wood subfloors must be ≤12% throughout
the entire installation.
• For planks without attached underlayment, install over a single layer of underlayment appropriate for laminate floors.
• For planks with attached underlayment, it is acceptable to install Pergo Gold underlayment (Lowes Part # 670312) prior to flooring
installation if desired. Make sure to follow the Pergo Gold installation instructions, taking special care to seal all foam edges with
sealing tape and repair all rips and perforations in the underlayment vapor barrier prior to flooring installation. A separate vapor barrier
should not be used in conjunction with Pergo Gold. The entire perimeter of the installation must be sealed with 100% silicone sealant.
All expansion spaces must be filled with 3/8” compressible PE foam backer rod and covered with 100% silicone sealant. Apply 100%
silicone sealant to all moldings at the point of contact with the flooring surface. Apply silicone sealant at all connections to doorframes
or any other fixed objects.
• When installing Pergo in special situation areas such as: terrazzo, pier and beam, radiant heating and to also learn how to properly
acclimate your floor, please contact our consumer help line at 1-800-33-PERGO (1-800-337-3746) or log on to www.pergo.com to
obtain important additional information.
• Failure to fully engage the locking system around all sides of each plank during installation could result in gaps that will void this
limited warranty.
2. The flooring must be used only indoors in a dry, climate-controlled area.
3. The flooring must be maintained in accordance with Pergo care and maintenance instructions. Damage resulting from excessively wet
maintenance or from using detergents, abrasive cleaners, soaps, waxes or polishes is not covered by this limited warranty.