Warranty Guide
PERGO® IS MANUFACTURED AND DISTRIBUTED BY UNILIN NORTH AMERICA, LLC
CUSTOMER SERVICE | 1-800-33-PERGO | NA.PERGO.COM/CONTACT-US
Pergo TimberCraft + WetProtect Limited Warranty for Floor Installations Only
0914SE | 07/2020 | PAGE 2 OF 5
4. Damage must not have occurred as a result of improper or inadequate maintenance or accidents, such as damage caused by scratching,
impact or cutting. Damage resulting from the use of rotating beater bars, floor scrubbers, jet mops, buers or similar products is not covered
by this limited warranty.
5. Surface wear must be readily visible (i.e. approximately 1 square inch). Gloss or sheen change and variations from later product additions or
non-warranty repairs are not covered by this limited warranty.
6. These limited warranties do not apply to moisture damage caused by events beyond everyday household spills, including but not limited to,
flooding, standing water, leaking pipes, mechanical failures or appliance leaks.
7. These limited warranties do not apply to damage caused by water or moisture in the subfloor or underneath the flooring, including but not
limited to damage from subfloor hydrostatic pressure (water or moisture under the floor that is transmitted to the surface through exerted
pressure) or other conditions that result in water or moisture being below the floor.
8. These limited warranties do not apply to flooring installed on a concrete subfloor unless a nonrecycled (100% virgin resin) 6-mil polyethylene
film vapor barrier with a density of 0.92 lbs/cubic foot and a thickness tolerance of +/- 10% is installed over the concrete subfloor that emits
a water vapor no greater than 5 lbs/1000ft2/24-hr. Pergo Gold is an acceptable vapor barrier when installed in accordance with the provided
instructions.
9. These limited warranties do not apply to moldings.
10. Installation of flooring that contains any obvious or visible defects is not covered by these limited warranties.
11. These limited warranties do not apply to any damage that occurs during shipment or installation.
12. These limited warranties do not apply to product that has been put to abnormal use or conditions or abused in any way, which includes but
is not limited to moisture damage from plumbing, storm, or flood; damage from smoke, fire or other casualty events; damage caused by
negligence; improper alterations of the original manufactured product; damage from use of the flooring that is unreasonable considering the
normal and expected uses of a laminate wood floor in a residential environment; or damage of mechanical nature.
How to Make Claims:
Any claim under any of the limited warranties above must be made by contacting your retailer within 30 days after the basis for the claim is
detected. In addition, any claim under any of the limited warranties above must be made before the end of the applicable limited warranty period.
Proof of purchase, including the date of purchase, must be presented to make a claim.
Pergo’s Responsibility:
If Pergo accepts a claim under any of the limited warranties above, Pergo will repair or replace, at its option, the aected Pergo flooring material
only. If Pergo in its sole discretion determines that such repair or replacement is not reasonably achievable, Pergo may choose to refund the
purchase price of the aected Pergo flooring material. If the design for which a claim is made is no longer available, Pergo will replace the
aected floor materials with another Pergo design of equal or greater value at Pergo’s discretion. If the product was professionally installed,
Pergo will cover reasonable labor costs. Upon approval of the warranty claim, Pergo will provide you with instructions on the manner in which to
proceed in order to have your flooring repaired or replaced, and you must comply with such instructions within ninety (90) days after the claim is
approved or your rights under the limited warranty will be deemed waived. The above remedies are the sole and exclusive remedies for claims on
this product. These limited warranties give you specific legal rights, and you may also have other rights which vary from State to State.