Warranty Guide
PERGO® IS MANUFACTURED AND DISTRIBUTED BY UNILIN NORTH AMERICA, LLC
CUSTOMER SERVICE | 1-800-33-PERGO | NA.PERGO.COM/CONTACT-US
0914SE | 07/2020 | PAGE 4 OF 5
Pergo TimberCraft + WetProtect Limited Warranty for Wall Installations Only
Pergo, LLC (“Pergo”) provides the following limited lifetime residential warranty to the original purchaser for as long as he or she owns the
product in its original installation: (1) the laminate surface will not fade due to sun or electrical light; and (2) the laminate surface will not stain.
These limited warranties are subject to the conditions described in the“Conditions” section below.
Pergo Limited 6-Month Manufacturing Warranty
Pergo provides a limited warranty to the original purchaser for six (6) months from the date of purchase covering any manufacturing defects
in the product.
The Pergo Limited 6-Month Manufacturing Warranty is made subject to the following condition:
All areas must be assessed prior to installation to determine if other surface measures need to be taken or conditions addressed, including,
but not limited to requirements for static control, state health and building codes, high impact use and moisture/water exposure. Other than
the specific warranty identified above, Pergo provides no additional warranties and Pergo does not warrant that any of the uses identified
above are in compliance with any applicable building, health, inspection, and/or other municipal regulation or codes. Pergo is not responsible
for usage that is not in compliance with any regulation or code. Proper assessment of location and usage must be applied. Contact your Pergo
representative for questions on performance in specific locations.
The Pergo Limited Lifetime Residential Warranty is made subject to the following conditions:
1. The product must be installed properly in accordance with Pergo wall installation instructions.
2. The product must be used only indoors in a dry, climate-controlled area.
3. These limited warranties apply to vertical wall installations only. They do not apply to floor installations.
4. Other horizontal uses of this product are not covered by these limited warranties. Never install this product on a ceiling or as a countertop.
5. The product must be maintained in accordance with Pergo care and cleaning instructions.
6. Damage must not have occurred as a result of improper or inadequate maintenance or accidents, such as damage caused by scratching,
impact or cutting.
7. Gloss or sheen change and variations from later product additions or nonwarranty repairs are not covered by these limited warranties.
8. These limited warranties do not apply to water damage, including but not limited to water damage caused by flooding, standing water,
leaking pipes, mechanical failures, appliance leaks or pet urine. Do not use this product as a backsplash or otherwise install near sinks or
other wet work areas.
9. These limited warranties do not apply to damage caused by water or moisture in the wall or behind the product, including but not limited
to damage from hydrostatic pressure (water or moisture on the wall behind the product that is transmitted to the surface through exerted
pressure) or other conditions that result in water or moisture being behind the product.
10. These limited warranties do not apply to moldings.
11. Installation of product that contains any obvious and visible defects is not covered by these limited warranties.
12. These warranties do not apply to any product installed in a commercial application.
13. These limited warranties do not apply to any damage that occurs during shipment or installation.
How to Make Claims:
Any claim under any of the limited warranties above must be made by contacting your retailer within 30 days after the basis for the claim is
detected. In addition, any claim under any of the limited warranties above must be made before the end of the applicable limited warranty
period. Proof of purchase, including the date of purchase, must be presented to make a claim.
Pergo’s Responsibility:
If Pergo accepts a claim under any of the limited warranties above, Pergo will repair or replace, at its option, the aected Pergo product
material only. Labor costs for removal and/or installation or repair associated with a warranty claim are not covered. If Pergo in its sole
discretion determines that such repair or replacement is not reasonably achievable, Pergo may choose to refund the purchase price of the
aected Pergo material. If the design for which a claim is made is no longer available, Pergo will replace the aected product materials
with another Pergo design of equal or greater value at Pergo’s discretion. Upon approval of the warranty claim, Pergo will provide you
with instructions on the manner in which to proceed in order to have your material repaired or replaced, and you must comply with such
instructions within ninety (90) days after the claim is approved or your rights under the limited warranty will be deemed waived. The above
remedies are the sole and exclusive remedies for claims on this product. These limited warranties give you specific legal rights, and you may
also have other rights which vary from State to State.