Warranty Guide

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RESIDENTIAL HARDWOOD WARRANTY

Limited Lifetime Residential Warranty for PERGO Max® Hardwood Floors

PERGO Max Limited Lifetime Warranty

Pergo provides the following lifetime residential warranty to the original purchaser for as long as he or she owns

the flooring. This warranty applies to the first owner and the first installation of the product and may not be

transferred. The “first owner” is the person stated as the buyer on the purchase document(s). This warranty

applies only to first quality PERGO brand products purchases made after the edition date of this warranty. The

limited warranty does not cover any damage that occurs during shipment or installation.

Manufacturing Defects

Pergo hereby warrants to the original owner (“Buyer”) their PERGO Max engineered hardwood flooring will be

free from manufacturing defects for as long as Buyer owns the floor. Hardwood is a natural product and may

have naturally occurring variations in grain and color, mineral streaks and knots. The owner/installer of a PERGO

Max Hardwood floor must use reasonable selectivity and hold out or cut off objectionable naturally occurring

blemishes prior to installation.

Finish Warranty

Under normal use conditions, Pergo hereby warrants to the original owner (“Buyer”), the factory applied finish

of their PERGO Max Hardwood floor will not wear through or will not lack finish adhesion for as long as the

original Buyer owns the floor. Diminished gloss is not considered wear through of the finish. In the event the

finish wears through or releases from the PERGO Max Hardwood floor, Pergo will, at its option, repair or replace

the affected planks or area, prorated over the remaining life of the warranty.

Structure Warranty

Under normal use conditions, Pergo hereby warrants to the original Buyer of PERGO Max Hardwood flooring the

plies will not separate for as long as the Buyer owns the home. Pergo will, at its option, repair or replace any

defective planks at no cost to the Buyer.

Moisture Warranty

Pergo hereby warrants to the original Buyer of PERGO Max Hardwood flooring against moisture damage due to

topical spills for as long as the original Buyer owns the home. Topical spills of normal household substances

(food and beverages) must be removed promptly. Topical spills allowed to remain on the floor for any

considerable time will damage the PERGO Max wood floor and will void this warranty. Flooding, acts of God,

plumbing accidents, leaking appliances (icemakers, dishwashers, clothes washers, etc.) are not topical spills and

are not covered by this warranty.

Summary of content (4 pages)

PAGE 1
RESIDENTIAL HARDWOOD WARRANTY Limited Lifetime Residential Warranty for PERGO Max® Hardwood Floors PERGO Max Limited Lifetime Warranty Pergo provides the following lifetime residential warranty to the original purchaser for as long as he or she owns the flooring. This warranty applies to the first owner and the first installation of the product and may not be transferred. The “first owner” is the person stated as the buyer on the purchase document(s).
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Jobsite Conditions Pergo recommends all PERGO Max wood floors be acclimated before installation. The purpose of acclimation is to allow the moisture content of the wood flooring to adjust to “normal living conditions” at the site. These are the temperature and humidity conditions that will typically be experienced once the structure is occupied. The room temperature must be within a range of 60-80 degrees Fahrenheit, with a relative humidity between 35% to 55%.
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Improper Installation—PERGO Max Hardwood floors must be installed in strict accordance with Pergo’s written installation instructions. Instructions are provided with the floor and can also be obtained through your retailer or at 1-800-33-PERGO (1-800-337-3746) or www.pergo.com. Improper installation, done in a way that is contrary to Pergo’s written installation instructions, can cause problems with PERGO Max Hardwood floors.
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How to Make Claims: Any claim under the limited residential warranty above must be made by contacting your retailer with 30 days after the basis for the claim is detected. In addition, any claim under the limited residential warranty must be made before the end of the applicable limited warranty period. Proof of purchase, including date of purchase, must be presented to make a claim.