Warranty Guide

Jobsite Conditions
Pergo recommends all PERGO Max wood floors be acclimated before installation. The purpose of acclimation is
to allow the moisture content of the wood flooring to adjust to “normal living conditions” at the site. These are
the temperature and humidity conditions that will typically be experienced once the structure is occupied.
The room temperature must be within a range of 60-80 degrees Fahrenheit, with a relative humidity between
35% to 55%. These environmental conditions are specified as pre-installation requirements and should be
maintained for the life of the product. Environmental conditions consistently outside of these parameters could
result in product performance problems that would not be covered under this warranty.
Pergo’s Responsibility:
In the event Pergo determines one or more of the above warranty conditions apply to a claim by the original
Buyer, the Buyer’s exclusive remedy and Pergo’s sole liability on any claim, whether in tort, contract, or breach
of warranty, shall be limited to either (1) the repair or replacement of the defective PERGO Max Hardwood floor
for the affected areas only, or (2) the refund of the applicable purchase price. PERGO HEREBY DISCLAIMS ALL
OTHER WARRANTIES WHATSO EVER, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PERGO HAVE ANY OTHER
LIABILITY OR ANY MONETARY LIABILITY TO THE BUYER IN EXCESS OF THE PURCHASE PRICE OF THE PERGO MAX
HARDWOOD FLOOR. PERGO EXPRESSLEY EXLUDES AND SHALL NOT BE REPSONSIIBLE FOR INICENTIAL OR
CONSEQUENTIAL DAMAGES OF ANY KIND. If Pergo shall elect to repair or replace any defective PERGO Max
Hardwood floor, then Pergo will supply a new PERGO Max Hardwood floor of the same color and grade, if
available. If such PERGO Max Hardwood floor is not available or discontinued, Pergo reserves the right to
supply a PERGO Max Hardwood floor of similar value and appearance.
This Limited Lifetime Residential Warranty is pro rata. A pro rata warranty is one that provides a refund or
credit and decreases according to a set formula as the warranty period progresses. The original warranty value
is reduced by the amount of time that you own it. When a claim is made, the value of the warranty becomes a
percentage of ownership per year based upon the warranty period. The Limited Lifetime Residential Warranty is
prorated over 33 years. Any services that are provided as part of this warranty do not extend the warranty
period.
This limited residential warranty does not apply to Cabin grade or other downgraded or discontinued PERGO
Max Hardwood floors and any such product(s) that are sold “as is”. Any and all representations, promises,
warranties or statements by Pergo or its agents that differs in this manner from the terms of this limited
warranty shall be of no force or effect unless in writing and signed by a duly authorized officer of Pergo.
If there is a conflict between these general terms and conditions and the terms and conditions of the warranties
as specified, the terms and conditions of the warranties specified shall control.
Any of the following shall void and invalidate the above limited warranty.
Visible Defects—Boards with visible defects must not be installed. Visible defects are those defects which are
apparent on the face of the flooring. Boards with visible defects must be noted by the installer/buyer and
reported before installation so that replacement flooring can be furnished prior to installation.
Building Settling or Uneven Subfloor—Building settling or uneven subfloors are considered to be part of the
pre-installation inspection process. Do not install PERGO Max Hardwood flooring if these situations exist. This
Pergo limited warranty does not cover damage or defects caused by settling or uneven subfloors.