Warranty Guide

Improper Installation—PERGO Max Hardwood floors must be installed in strict accordance with Pergo’s written
installation instructions. Instructions are provided with the floor and can also be obtained through your retailer
or at 1-800-33-PERGO (1-800-337-3746) or www.pergo.com. Improper installation, done in a way that is
contrary to Pergo’s written installation instructions, can cause problems with PERGO Max Hardwood floors.
This Pergo limited warranty does not cover damage or defects caused by improper installation.
Improper Maintenance or Inadequate Care—PERGO Max Hardwood flooring requires proper maintenance.
PERGO Max Hardwood floors must be maintained in accordance with Pergo’s written maintenance instructions.
These instructions are included with the flooring and can be obtained through your retailer or at 1-800-33-
PERGO (1-800-337-3746) or www.pergo.com. This Pergo limited warranty does not cover damage or defects
caused by improper maintenance or inadequate care.
Refinishing—The factory finish of your PERGO Max Hardwood floor may be refinished. However, refinishing
the flooring will void the Finish Warranty.
Accidents, Abuse or Abnormal Wear—Pergo does not warrant against damage or defects resulting from
accidents, abuses or abnormal usage which stain or scratch the finish, diminish gloss or indent the surface of the
PERGO Max Hardwood floor. This Pergo limited warranty also does not cover damage or defects caused by
heavy or concentrated foot traffic, damage by pet claws (nails) or failure to protect the PERGO Max Hardwood
floor from sand, gravel or other abrasives by use of walk-off mats.
Indentations from High Heel Shoes—High heel shoes can concentrate as much as 2,000 pounds per square inch
on the floor. This type of heel has a diameter of approximately 3/8” and walking on any wood surface with high
heel shoes is considered an abusive situation. This Pergo limited warranty does not cover damage or defects
caused by high heels, shoes in need of repair or golf cleats.
Problems with Moisture or Dryness—This Pergo limited warranty does not cover damage or defects caused by
wetting, presence of excessive moisture or by conditions which are too dry. Floods, acts of God, plumbing
accidents, leaking appliances (icemakers, dishwashers, clothes washers, etc.) are not covered by this warranty.
See PERGO Max Hardwood floors’ written installation instructions for more details.
Excessive Lighting—This Pergo limited warranty does not cover damage or defects, including, but not limited to
color changes caused by excessive sunlight or intense lighting. Excessive sunlight or intense lighting can cause
color changes in the finished product. Window treatments will usually provide adequate protection against
excessive sunlight or intense lighting. Additionally, due to the effects of excessive sunlight or intense lighting,
new and/or replacement PERGO Max Hardwood flooring may not match display samples and/or existing
flooring.
Difference from Samples—This Pergo limited warranty does not cover visual differences between color samples
and the color of the installed floor. Please approve your floor’s color prior to installation.
Radiant Heating—PERGO Max Hardwood may be used with radiant heating systems provided they are installed
in compliance with Pergo’s written installation instructions.
Transferability—This Pergo limited warranty is applicable to the original owner only and to the PERGO Max
wood flooring used in the original installation. The warranty is non-transferable.