Warranty Guide
PERGO TimberCraft + WetProtect Limited Warranty for Floor Installations Only
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2018_02_13_TIM_WP_WAR
• The entire perimeter of the installation must be sealed with 100% silicone sealant. All expansion spaces must be
filled with 3/8" compressible PE foam backer rod and covered with 100% silicone sealant. Apply 100% silicone
sealant to all moldings at the point of contact with the flooring surface. Apply silicone sealant at all connections to
doorframes or any other fixed objects.
• When installing Pergo in special situation areas such as: terrazzo, pier and beam, radiant heating and to also learn
how to properly acclimate your floor, please contact our consumer help line at 1-800-33-PERGO (1-800-337-3746)
or log on to www.pergo.com to obtain important additional information.
• Failure to fully engage the locking system around all sides of each plank during installation could result in gaps
that will void this limited warranty.
2. The flooring must be used only indoors in a dry, climate-controlled area.
3. The flooring must be maintained in accordance with Pergo care and maintenance instructions. Damage resulting
from excessively wet maintenance or from using detergents, abrasive cleaners, soaps, waxes or polishes is not
covered by this limited warranty.
4. Damage must not have occurred as a result of improper or inadequate maintenance or accidents, such as damage
caused by scratching, impact or cutting. Damage resulting from the use of rotating beater bars, floor scrubbers,
steamers, jet mops, buffers or similar products is not covered by this limited warranty.
5. Surface wear must be readily visible (i.e. approximately 1 square inch). Gloss or sheen change and variations from
later product additions or non-warranty repairs are not covered by this limited warranty.
6. These limited warranties do not apply to moisture damage caused by events beyond everyday household spills,
including but not limited to, flooding, standing water, leaking pipes, mechanical failures or appliance leaks.
7. These limited warranties do not apply to damage caused by water or moisture in the subfloor or underneath
the flooring, including but not limited to damage from subfloor hydrostatic pressure (water or moisture under
the floor that is transmitted to the surface through exerted pressure) or other conditions that result in water or
moisture being below the floor.
8. These limited warranties do not apply to flooring installed on a concrete subfloor unless a nonrecycled (100%
virgin resin) 6-mil polyethylene film vapor barrier with a density of 0.92 lbs/cubic foot and a thickness tolerance of
+/- 10% is installed over the concrete subfloor that emits a water vapor no greater than 5 lbs/1000ft2/24-hr. Pergo
Gold is an acceptable vapor barrier when installed in accordance with the provided instructions.
9. These limited warranties do not apply to moldings.
10. Installation of flooring that contains any manufacturing defect is not covered by these limited warranties.
How to Make Claims:
Any claim under any of the limited warranties above must be made by contacting your retailer within 30 days after
the basis for the claim is detected. In addition, any claim under any of the limited warranties above must be made
before the end of the applicable limited warranty period. Proof of purchase, including the date of purchase, must be
presented to make a claim.
Pergo’s Responsibility:
If Pergo accepts a claim under any of the limited warranties above, Pergo will repair or replace, at its option, the
affected Pergo flooring material only. If Pergo in its sole discretion determines that such repair or replacement is not
reasonably achievable, Pergo may choose to refund the purchase price of the affected Pergo flooring material. If the
design for which a claim is made is no longer available, Pergo will replace the affected floor materials with another
Pergo design of equal or greater value at Pergo’s discretion. If the product was professionally installed, Pergo will
cover reasonable labor costs. Upon approval of the warranty claim, Pergo will provide you with instructions on the
manner in which to proceed in order to have your flooring repaired or replaced, and you must comply with such
instructions within ninety (90) days after the claim is approved or your rights under the limited warranty will be
deemed waived. The above remedies are the sole and exclusive remedies for claims on this product. These limited
warranties give you specific legal rights, and you may also have other rights which vary from State to State.