Warranty Guide

PERGO
®
Portfolio
™
+ WetProtect
™
Limited Residential Warranty for Wall Installations Only
4
2018_1214_PORT_WP_WAR
Pergo, LLC (“Pergo”) provides the following limited lifetime residential warranty to the original purchaser for as long
as he or she owns the product in its original installation: (1) the laminate surface will not fade due to sun or electrical
light; and (2) the laminate surface will not stain. These limited warranties are subject to the conditions described in the
“Conditions” section below.
Pergo Limited 6-Month Manufacturing Warranty
Pergo provides a limited warranty to the original purchaser for six (6) months from the date of purchase covering any
manufacturing defects in the product.
The Pergo Limited 6-Month Manufacturing Warranty is made subject to the following condition:
This limited warranty does not cover any damage that occurs during shipment or installation.
All areas must be assessed prior to installation to determine if other surface measures need to be taken or conditions
addressed, including, but not limited to requirements for static control, state health and building codes, high impact
use and moisture/water exposure. Other than the specific warranty identified above, Pergo provides no additional
warranties and Pergo does not warrant that any of the uses identified above are in compliance with any applicable
building, health, inspection, and/or other municipal regulation or codes. Pergo is not responsible for usage that is not
in compliance with any regulation or code. Proper assessment of location and usage must be applied. Contact your
Pergo representative for questions on performance in specific locations.
The Pergo Limited Lifetime Residential Warranty is made subject to the following conditions:
1) The product must be installed properly in accordance with Pergo wall installation instructions.
2) The product must be used only indoors in a dry, climate-controlled area.
3) These limited warranties apply to vertical wall installations only. They do not apply to floor installations.
4) Other horizontal uses of this product are not covered by these limited warranties. Never install this product on a
ceiling or as a countertop.
5) The product must be maintained in accordance with Pergo care and cleaning instructions.
6) Damage must not have occurred as a result of improper or inadequate maintenance or accidents, such as damage
caused by scratching, impact or cutting.
7) Gloss or sheen change and variations from later product additions or non-warranty repairs are not covered by
these limited warranties.
8) These limited warranties do not apply to water damage, including but not limited to water damage caused by
flooding, standing water, leaking pipes, mechanical failures, appliance leaks or pet urine. Do not use this product
as a backsplash or otherwise install near sinks or other wet work areas.
9) These limited warranties do not apply to damage caused by water or moisture in the wall or behind the product,
including but not limited to damage from hydrostatic pressure (water or moisture on the wall behind the product
that is transmitted to the surface through exerted pressure) or other conditions that result in water or moisture
being behind the product.
10) These limited warranties do not apply to moldings.
11) Installation of product that contains any manufacturing defect is not covered by these limited warranties.
12) These warranties do not apply to any product installed in a commercial application.
How to Make Claims:
Any claim under any of the limited warranties above must be made by contacting your retailer within 30 days after
the basis for the claim is detected. In addition, any claim under any of the limited warranties above must be made
before the end of the applicable limited warranty period. Proof of purchase, including the date of purchase, must be
presented to make a claim.
Pergo’s Responsibility:
If Pergo accepts a claim under any of the limited warranties above, Pergo will repair or replace, at its option, the affected
Pergo product material only. Labor costs for removal and/or installation or repair associated with a warranty claim are
not covered. If Pergo in its sole discretion determines that such repair or replacement is not reasonably achievable,
Pergo may choose to refund the purchase price of the affected Pergo material. If the design for which a claim is made
is no longer available, Pergo will replace the affected product materials with another Pergo design of equal or greater
value at Pergo’s discretion. Upon approval of the warranty claim, Pergo will provide you with instructions on the manner
in which to proceed in order to have your material repaired or replaced, and you must comply with such instructions
within ninety (90) days after the claim is approved or your rights under the limited warranty will be deemed waived.
The above remedies are the sole and exclusive remedies for claims on this product. These limited warranties give you
specific legal rights, and you may also have other rights which vary from State to State.