Use and Care Manual

30
Trouble Shooting
Please check the following problems/solutions before contact our service center.
PROBLEMS POSSIBLE CAUSE SOLUTIONS
Burner won’t light after turning
and pushing the knobs
Electrode deposited with cooking
residues
Use clean swa
b and alcohol to clean.
Electrode damaged Replace it.
Electrode wires are loose or fall
off
Reconnect or replace with new
Electrode assembly with wires.
Orifice blocked Check the orifice for blockage.
Wire is shorting Replace with new Elect
rode assembly
with wires.
Burner can’t light by match
No gas Open the LP tank valve / Replace LP
tank.
Gas flow are not smooth Clear burner tubes
Incorrect assembly between
burner and valve
Re-assemble them.
Yellow or orange flame, with gas
odor
Incomplete combustion Call our customer service center at
(888)-287-0735
Low heat with knob in “HI”
position.
Gas hose bent or kinked Smoothen it.
Burner or orifice blocked. Clear them.
Low gas pressure Call the gas dealer.
Grill not preheated Preheat the grill for 15 minutes.
Flare-up
Excessive meat fat Cut off fat before grilling.
Over high temp. Adjust it.
Grease deposit Clean it.
Flame out Over high winds Find a less wind place.
Flame lifting Over high gas pressure Call the gas dealer.
Flashback Burner port blocked Clean burner port.
Grease fire Grease accumulated in food Turn off knobs and LP tank Valve.
Leave lid open and let fire burn out.
Clean the grill after cooling.