M E E T YO U R Petcube Play
1 P E T C U B E P L AY S P E C S AND SYSTEM REQUIREMENTS Petcube Play features: • 138° wide angle view • 1080p HD video • 3R class laser built-in laser toy • 2-way audio • Night vision • 3x digital zoom • Sound and motion alerts Petcube Play requires: • Wi-Fi 802.11b/g/n, 2.4GHz, password protected • Bluetooth Low Energy (BLE) • iOS 8.4 and higher or Android 4.
2 SAFETY AND HANDLING To avoid injuries or causing harm, read all safety information and operating instructions prior to using Petcube. • Don’t drop, hit, shake, or tumble your Petcube Play camera. • Don’t stain, scratch, or otherwise damage the front panel. • Avoid prolonged direct eye contact with Petcube Play laser. • Don’t use Petcube Play laser in combination with optical instruments. Note that glasses and some watches have magnifying properties as well.
3 • H E A LT H C O N S I D E R A T I O N S Petcube features a 3R class laser which is used in laser pointers and computer mice and is safe for human and animal eyes. However, it is strongly recommended to avoid prolonged direct eye contact with Petcube Play laser. Do not point Petcube Play laser at your pet’s eyes. • Your pet needs some physical feedback to feel accomplished in catching the prey. It is strongly recommended to use various physical toys apart from the Petcube Play laser toy.
4 G E T T I N G S TA R T E D 1. Setting up your Petcube Play camera on iOS device To set up your Petcube, download Petcube application to your iOS device. The Petcube app requires iOS 8.4 or greater and can be downloaded in the App Store or at the link below: www.petcu.be/ios-app-download Connect your Petcube to a power source and wait up to a minute until the LED light starts pulsing green.
2. Setting up your Petcube Play camera on Android device To set up your Petcube, please download the Petcube App to your Android device. The Petcube App requires Android 4.3 or greater and can be downloaded in the Google Play Store or at the link below: www.petcu.be/android-app-download Connect your Petcube to a power source and wait up to a minute until the LED light starts pulsing green. Open Petcube App on your Android device, log in or sign up for a Petcube account using your email or Facebook account.
To enable laser and audio, select the ‘Settings’ icon in the top right corner of the screen. 4. Where to place your Petcube Play Consider placing Petcube in a location that allows for maximum coverage through the camera’s 138° wide angle lens. It’s always a good idea to point the Petcube in the direction where your pets tend to spend most of their time. If you want to place Petcube on a table or shelf, we recommend you set it up at least 3 feet above the floor.
To start recording a live stream, tap the Video Camera icon at the bottom right while in play mode. To stop recording, tap the ‘Stop’ icon and the video will automatically be saved to your phone’s storage. Sound recording is currently unavailable. 7. Using Zoom feature Petcube app now comes with the 3x digital zoom feature. Just connect to your Petcube in the app, pinch-to-zoom in the image during the game, and pan around to see the whole scene. 8.
Petcube in accordance with your sharing settings, at the start of every call your Petcube will play a sound alert. This can be easily switched off in the ‘Settings’ menu in the Petcube App. 11. Sharing access to your Petcube Play By default, only you can access your Petcube video stream, but you can share access to your Petcube with your family, friends and anyone who installs the Petcube App on their smartphone.
Detection’ and ‘Sound Detection’ options on. Keep in mind that in order to be able to change the settings on your Petcube, it needs to be in standby mode (steady white light). If you are using Petcube Care, the Petcube App will record videos triggered by motion and sound detection and you can configure push notifications to be sent as soon as new video recordings are available. 13.
Confirm by choosing ‘Delete’. 16. Resetting user account password If you forgot your password, open the Petcube App on your mobile device, tap ‘Log In,’ enter your email address, and tap on ‘Forgot password’ at the bottom of the screen. Check your email and follow the instructions to reset your password. 17.
19. Moving your Petcube to a different location As long as the Petcube Play is within range of your wireless network, you can reposition it according to your needs. However, if you’re trying to use it in a different Wi-Fi environment or want to connect the camera to a different wireless network, you need to change the Wi-Fi settings in the Petcube App. To do that, open the Petcube App, go to the ‘Home’ tab, select ‘Settings’, then ‘Wi-Fi’.
it off. To stop public sharing, just tap ‘Stop sharing’. To disable family sharing, just remove users from your family list by swiping their usernames to the left. 22. What is Facebook Live Facebook Live is a feature available to iOS Petcube app users that allows them to live stream video from a Petcube camera device directly to their personal or business Facebook feed. Petcube is the first HD pet camera to broadcast live on Facebook. 23.
during live streaming to Facebook. In order to do that, you need to tap the Photo Camera icon on the bottom left of the screen. While you are live streaming to Facebook, video recording to your own device is disabled. 25. I don’t see an option for Facebook Live The Facebook Live feature is currently available for iOS Petcube users only. To use Facebook Live, you need to have the most recent version of the Petcube App and the most recent firmware version on your Petcube camera device.
5 W H AT I S A M A Z O N A L E X A A N D H O W D O E S I T W O R K W I T H P E T C U B E P L AY 1. What is Amazon Alexa Alexa is a smart voice-enabled personal assistant developed by Amazon. It was first used in Amazon’s Echo and Echo Dot devices, but is now available in a range of other smart home gadgets. Alexa can be used to control other compatible smart devices such as Petcube’s pet cameras Petcube Bites, Petcube Play and Petcube Camera.
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6 PETCUBE CARE™ 1. What is Petcube Care Petcube Care is our cloud b ased video storage service that gives owners peace of mind when it comes to their pets and their property. Customers can use the benefits of a free 4-hour subscription or subscribe monthly or annually to get access to 10 or 30 days of video history, depending on the subscription option, advanced motion and sound detection capabilities and notification alerts.
3. How does Petcube Care work Whenever motion or sound is detected by the Petcube camera, Petcube Care will automatically start recording a video, which will be available for playback later from the Petcube App. Camera owners will also get a push notification once recording stops. User interactions will be recorded too and will have an orange ‘play’ icon (triangle). 4. How to activate Petcube Care To start using Petcube Care, you need to have a Petcube camera and a Petcube Care subscription.
In Sleep mode, Petcube Care is disabled. It will not detect and record events. Use Awake mode, when you are not around and want Petcube Care to be active. You will get noise & motion notifications. These moments will be stored on your timeline. Quiet mode is for when you do not want to be disturbed. Moments will be stored on your timeline if triggered by noise & motion, but you will not receive notifications.
If you do not wish to use the free trial of Petcube Care, all you have to do is open the Petcube App, tap on ‘Care Awake’ in the camera menu in the lower right and move the slider to the far right to ‘Sleep’ mode. 7. Petcube Care modes explained There are three modes in Petcube Care: Awake, Quiet and Sleep. • Use Awake mode when you are not around and want Petcube Care to be active. You will get noise & motion notifications. These moments will be stored on your timeline.
Tap on the ‘...’ next to each video to get options to Delete, Share, or Save the video. Remember, Petcube Care records videos to the timeline automatically by default. If you would like to deactivate this feature, please review these instructions in the article ‘How to Turn Off Petcube Care Video History’. If your Petcube Care is currently set to Sleep mode, you will need to change it to Awake or Quiet in order for videos to be recorded to your timeline.
triggered by motion or sound detection and is unavailable on camera play sessions. 12. How can I use Petcube Care on multiple Petcube devices Separate Petcube Care subscriptions are required for each Petcube camera. With multiple cameras, you can purchase additional subscriptions at a 50% discount to receive 24/7 cloud video recording coverage. Without a subscription, each Petcube camera includes a limited free 4-hour video history snapshot. To purchase additional subscriptions, go to https://petcube.
7 TROUBLESHOOTING 1. LED light doesn’t light up If the LED light on your Petcube camera is off while the camera is plugged into the power source, try unplugging it and plugging it back in. Make sure that you are using the original power adapter that came with your Petcube and that the power cord is undamaged. If you no longer have the original power adapter, make sure to only use the ones that provide 5V/2A power. 2.
If that doesn’t help, below are a few other possible reasons this could be happening: • You are using either a FIOS or Xfinity router or your router might be set up to transmit in WEP encryption mode, which is not supported by Petcube due to security reasons. Petcube works with newer WPA/WPA2 encryption technology that aims to provide stronger wireless data encryption than WEP.
5. Petcube cannot be found by setup In case you are having a problem setting up your Petcube via Bluetooth, there’s an alternative setup approach we suggest to try. Follow the steps below to set up your device via Wi-Fi access point: Power your Petcube Camera off and back on and start the setup process over again. Keep in mind that when you first power on your Petcube camera it glows solid yellow for up to a minute (although it may look light green) so wait 1 minute until it starts blinking green.
the Petcube Play icon on the next step for about 10-15 seconds until it takes you to the next step (make sure you don’t move your finger while you’re holding it down). Now, slide left to step 2 in the Petcube app and make sure the light on the camera blinking green. Slide left again to step 3 in the Petcube app and press ‘Connect to Petcube network’.
have any problem adding the 2.4GHz channel. If you have a hidden network, you will be prompted to enter your network SSID and password manually. If you use an unhidden 2.4GHz network but it still doesn’t show up in the list of options, turn your Petcube off and back on, wait up to 1 minute until it boots up and starts blinking and start the setup process over again. 8.
your mobile device. To grant access to it, open the ‘Settings’ menu on your phone, then go to ‘Privacy’ and then ‘Microphone,’ and make sure you have allowed the Petcube App to use your phone’s mic. 11. Poor video quality or poor network conditions Video quality is often impacted by router performance. It can improve by placing Petcube closer to your home Wi-Fi router or by arranging it so there are not any obstacles between it and your router (i.e. walls, floors, etc.).
radio frequency interferences, i.e. cordless phones, microwaves, etc. If you are still having an issue with your Petcube being offline, contact our support team for further investigation. 13. Petcube is Disconnected in the app If your Petcube camera status shows as ‘Disconnected’ in the Petcube app, it usually means that your phone is not connected to the Internet at the moment or the network you are connected to has certain restrictions.
of options and follow the steps on the screen. 16. How to perform a manual firmware update on your Petcube In order to perform the manual update of your Petcube Play, follow the directions on our Support page at https://petcube.com/support 17. Stuck on software update screen If your Petcube is stuck on the software update screen for more than 4 hours and doesn’t switch to white LED mode (online) it may indicate that the device needs to be updated manually.
19. What ports do I need to open for Petcube on my firewall If you have a firewall on your wi-fi network or you have a block on some ports, below is the list of ports that need to be open for Petcube: 1. 67.228.165.226:3335/tcp 2. 67.228.165.226:16384-32384/udp 3. cube_ext_ip:7000-7100/udp (optionally, NAT) 4. 52.0.95.32:443/tcp 5. 34.195.161.
8 L E D L I G H T N O T I F I C AT I O N S The LED light on the front of your Petcube Play tells you about its status. Steady Yellow Pulsing Green If you just powered your Petcube up, Setup mode it will show this color while it boots up for up to 30 seconds. If it’s steady yellow during the setup, it usually takes up to a minute to complete the registration. Steady White Pulsing White Online, standby mode.
Steady Blue Pulsing Yellow Play mode. Be aware, mind your Your Petcube cannot connect to your privacy! Petcube Camera is streaming Wi-Fi network because of an incorrect live video at the moment. password. To change your Wi-Fi password, open ‘Settings,’ go to ‘Wi-Fi and’ follow the steps on the screen.
