Product Manual

19
petsafe.com
Troubleshooting
The receiver collar
tone is sounding inside
the house.
• It is recommended to remove the receiver collar from your pet when indoors to
avoid activation of the receiver collar.
• Make sure the transmitter is on and set up according to the directions.
• Ensure the entire house is within the pet area. The transmitter may need to be moved
to adjust the pet area to include the entire house.
• If relocating the transmitter, remove the receiver collar from your pet before turning
the transmitter off.
My pet is receiving a
static correction in his
metal crate.
• The receiver collar activates when it loses the transmitter signal. The metal crate
may block the transmitter signal which causes the receiver collar to activate.
• Remove the receiver collar from your pet when placing him in his metal crate.
The boundary zone
seems to fluctuate.
• This is normal for the electromagnetic field of the Stay & Play
™
Compact Wireless
Fence transmitter. The field may be affected by surrounding “electronic noise,”
which can cause it to fluctuate up to 5%.
• Where the receiver collar activates is influenced by the speed and orientation of
the receiver collar as your pet enters the boundary zone.
The receiver collar
activates in the middle
of the yard.
• The receiver collar activates when it loses the transmitter signal. This sometimes
occurs if a large metal object is between the receiver collar and transmitter, if
the orientation of the receiver collar changes near the boundary zone, or if the
surrounding “electronic noise” interferes with the signal. If this continues to occur,
consider relocating the transmitter and resetting the pet area.
The receiver collar
tone is sounding
but my pet is not
responding to the
static correction.
• Make sure the static correction level is set at 2 or above.
• Test the receiver collar with the test light.
• If the test light flashes, check the fit of the receiver collar.
• Trim your pet’s fur where the contact points touch the neck and/or switch to the
longer contact points.
• Increase the static correction level.
• Repeat training steps to reinforce training.
My pet reacts strongly
to the static correction
and has become
fearful.
• Lower the static correction level.
• Make sure you are in control of the situation when your pet receives his first static
corrections (have him on a leash attached to a separate, non-metallic collar) and
lead him into the pet area and praise him. If your pet remains fearful, suspend
training and start again the next day. Make sure to end all training sessions on a
positive note with lots of praise and play.
The transmitter power
light is not on.
• Make sure the power adaptor is plugged into a working 120 volt wall outlet.
• Verify that the outlet is working properly by plugging in a known working item such
as a lamp.
• If the power light still does not come on, the fence transmitter and/or power
adaptor needs to be replaced. Contact the Customer Care Center.