Product Manual

23
petsafe.com
United States and Canada
Radio Systems Corporation
10427 PetSafe Way
Knoxville, TN 37932 USA
Australia/New Zealand—In compliance with the Australian Consumer Law, Warranties Against Defects, effective
January 1, 2012, warranty details of this Product are as follows:
One Year Non-Transferable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd. (hereinafter referred to as “Radio Systems”) warrants to the original
retail purchaser, and not any other purchaser or subsequent owner, that its product, when subject to normal and proper
residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date.
An “original retail consumer purchaser” is a person or entity who originally purchases the Product, or a gift recipient of a
new product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service, Radio
Systems covers labour and parts for the first year of ownership; after the first year, a service or upgrade charge will
apply relative to replacement of the product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferable and shall automatically terminate if the original retail consumer purchaser
resells the Radio Systems product or transfers the property on which the Radio Systems product is installed. This Limited
Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse.
Consumers who purchase products outside of Australia, New Zealand, or from an unauthorised dealer will need to
return the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any
other reason outside of these Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd.
Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 3442
Australia Fair QLD 4215, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [e-mail]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair
or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care
Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair or
replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a
replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement
Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement. If
the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to
return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty unit
or its components and return to the consumer free of charge, provided the Product is within its said warranty period. This
warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods come with
guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on
1800 786 608 (Australia) or 0800 543 054 (New Zealand).