Warranty

Register your product to get the most out of your warranty.
Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are
marketed under the PetSafe, Innotek, Invisible Fence, Guardian, Staywell and SportDOG brands.
Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned
logos) only sell new products in original packaging. Product represented as used, refurbished, or
“as-is”, or not in original packaging will not be covered by our warranty, or any consumer
support.
We are committed to consumer satisfaction. To that end Radio Systems Corp. cautions
consumers from purchasing any product other than product in its original packaging or specially
marked refurbished packaging.
Proof of Purchase must be provided to our customer care center before a warranty claim can be
honored. For your convenience, you may register your product and provide proof of purchase
immediately after your purchase. Thereafter, proof of purchase will not be required to fulfill a
warranty claim. Products may be registered at www.petsafe.net/register-product. Proof of
purchase is accepted via e-mail ([e-mail]), fax or traditional mail. Proof of purchase
is defined as the sales receipt, or copy of the sales receipt.
Fax: [phone]
Mail:
Attn: Customer Care Center/POP
Radio Systems Corporation
10427 PetSafe Way
Knoxville TN 37932
ONE YEAR NON-TRANSFERRABLE LIMITED
WARRANTY
WHAT IS COVERED: Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter
referred to as “PetSafe”) warrants to the original retail consumer purchaser, and not any other
purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper
residential use, will be free from defects in material or workmanship for a period of one (1) year
from the purchase date. An “original retail consumer purchaser” is a person or entity who
originally purchases the product, or a gift recipient of a new product that is unopened and in its
original packaging. When serviced by PetSafe Customer Service, PetSafe covers labor and parts
for the first year of ownership; after the first year, a service or upgrade charge will apply relative
to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The
limited warranty is non-transferrable and shall automatically terminate if the original retail
consumer purchaser resells the PetSafe product or transfers the property on which the PetSafe
product is installed. In the event of defect, these are your exclusive remedies.