Warranty

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Warranty Information

Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the

PetSafe

, Innotek

, Invisible Fence

, Guardian

, Staywell

and SportDOG

brands. Radio Systems Corporation and its

authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging. Products

purchased from unauthorized sellers, including unauthorized Internet sites, as well as used, refurbished, “as-is”, or

products not in their original packaging will not be covered by our warranty, or any consumer support..

We are committed to consumer satisfaction. To that end Radio Systems Corporation cautions consumers from purchasing

any product other than product in its original packaging or specially marked refurbished packaging or any product from

someone who is not an authorized dealer of Radio Systems products.

Proof of Purchase from an authorized dealer must be provided to our customer care center before a warranty claim can

be honored. For your convenience, you may register your product and provide proof of purchase immediately after your

purchase. Thereafter, proof of purchase will not be required to fulll a warranty claim. Products may be registered at www.

petsafe.net/register-product. Proof of purchase is accepted via e-mail (receipt@petsafe.net), fax or traditional mail. Proof

of purchase is dened as the sales receipt, or copy of the sales receipt.

Fax: 800-332-7942

Mail:

Attn: Customer Care Center/POP

Radio Systems Corporation

10427 PetSafe Way

Knoxville TN 37932

ONE YEAR NON-TRANSFERABLE LIMITED WARRANTY

WHAT IS COVERED: Radio Systems Corporation, owner of the PetSafe Brand, (hereinafter referred to as “PetSafe”)

warrants to the original retail consumer purchaser who purchased a PetSafe product from an authorized dealer of PetSafe

products, and not any other purchaser or subsequent owner, that its PetSafe product, when subject to normal and proper

residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date.

An “original retail consumer purchaser” is a person or entity who originally purchases the product, or a gift recipient of

a new product that is unopened and in its original packaging. When serviced by PetSafe Customer Service, PetSafe

covers labor and parts for the rst year of ownership; after the rst year, a service or upgrade charge will apply relative

to replacement of the product, with new or refurbished items at PetSafe’s sole discretion. The limited warranty is non-

transferable and shall automatically terminate if the original retail consumer purchaser resells the PetSafe product or

transfers the property on which the PetSafe product is installed. In the event of defect, these are your exclusive remedies.

PROPER PRODUCT USE: This product is designed only for use with domesticated animals; do not use this product for

any other purpose. However, the specic temperament of your animal may not work with this product. We recommend

that you do not use this product if your animal is aggressive. If you are unsure whether this product is appropriate for your

animal, please consult with your veterinarian or certied trainer before you use this product. Please see the instruction

manual for additional important information.

WHAT IS NOT COVERED: This non-transferable limited warranty does not apply to products purchased from

unauthorized sellers, including unauthorized Internet sites. In addition, this non-transferable limited warranty does not

provide protection against, and PetSafe will have no liability under this non-transferable limited warranty for any damage

to or defects in the products caused by any animal, loss of product(s), failure, defect or damage caused by events and

situations beyond normal residential exposure conditions, including, but not limited to: commercial use, misuse, abuse,

neglect, improper installation or installation not in accordance with PetSafe’s instructions, use of non-PetSafe accessories,

impacts of foreign objects, acts of God, abnormal or improper use, improper storage, attempted repair or service by

anyone other than PetSafe Customer Service, accident, alteration, defects in or failure of the surface the PetSafe product

is installed in or upon, discoloration or other damage caused by pollution, sunlight, other environmental conditions, mold,

dirt, mildew, or exposure to harmful chemicals and any other cause not involving manufacturing defects in the PetSafe

product.

Summary of content (3 pages)

PAGE 1
Warranty Information Register your product to get the most out of your warranty. Radio Systems Corporation is the industry leader in Consumer Pet Electronics; products are marketed under the PetSafe®, Innotek®, Invisible Fence®, Guardian®, Staywell® and SportDOG® brands. Radio Systems Corporation and its authorized resellers (who display the appropriate sanctioned logos) only sell new products in original packaging.
PAGE 2
Under no circumstances will PetSafe be liable for any non-PetSafe labor charges or any expenses whatsoever in connection with the removal, repair or installation of either the original or replacement component(s) relative to inground fence installation, kennel installation, pet door installation and other permanent, semi-permanent, or fixture type installations on the retail consumer purchaser’s property. REGISTERING THE PRODUCT: Within thirty (30) days of purchase, please go to www.petsafe.
PAGE 3
PetSafe Certified Refurbished Products may have small cosmetic blemishes. PetSafe warrants that each PetSafe Certified Refurbished Product will be free from defects in material or workmanship for a period of ninety (90) calendar days from the original date of purchase. During the warranty period, PetSafe will, at its option, replace with new or refurbished products or parts, any products or parts determined to be defective. In the event of a product defect, these are your only remedies.