Operating Guide PFD00-15788 Smart Feed Works with iPhone or iPod devices iOS 9 or later and most Andriod smartphones 5.0 or later Please read this entire guide before beginning. For more information, visit our support section on petsafe.com.
Welcome. You and your pet were made for each other. Our aim is to help you have the best companionship and the most memorable moments together. Your new feeder is designed to help you automate your pet’s healthy eating routine, so you can care for your pet even when you can’t be there. We know that safe pets make happy owners. Before getting started, please take a moment to read through the important safety information. If you have any questions, please don’t hesitate to contact us.
• • • If the plug of this device gets wet, turn off the electricity to that wall outlet. Do not attempt to unplug. Examine this appliance after installation. Do not plug in if there is water on the Power Cord or plug. To avoid tripping, always position power cord out of the way of foot traffic. • Do not allow pets to chew on or swallow any parts. If you are concerned about the power cord, purchase a cord conduit (a hard plastic protector) at any hardware store to protect the power cord.
Thank you for choosing PetSafe® brand. You and your pet deserve a companionship that includes memorable moments and a shared understanding. Our products and training tools enhance the relationship between pets and their owners. If you have any questions about our products or training your pet, please visit our website at petsafe.com or contact our Customer Care Center at +1(800) 732-2677. To get the most protection out of your warranty, please register your product within 30 days at petsafe.com.
System Requirements • • • iPhone or iPod with iOS 9 or later or compatible Android smartphone 5.0 or later Wireless router 2.4GHz (802.11b/g/n) High-speed internet connection How the System Works The PetSafe® Smart Feed connects to your home’s wireless router and allows you to program and monitor your pet’s meals from anywhere, right from your smartphone with the Smart Feed App.
4. Place the bowl into the bowl holder. Lift feeder and slide the holder notch into the groove on the bottom of the feeder. 4 5. Search for “Smart Feed” in your phone’s app store and download the app. Locate and open the app on your smartphone, and follow the onscreen instructions. Complete all instructions and app setup before filling with food. 5 6. Fill the hopper with your pet’s favorite dry or semi-moist food. Level the food, and replace the lid. 6 7.
LED Indicator Light Color and Function: What It Means: Solid White Connected to Wi-Fi and fully operational. Blinking White Disconnected from Wi-Fi, but feeder is functioning and will dispense meals previously scheduled. Solid Red Mechanical error such as a jam, but connected to Wi-Fi. Blinking Red Mechanical error such as a jam, and disconnected from Wi-Fi.
Disassemble the Feeder: 1. If any food is in the feeder, use the Feed Now button in the app or the manual feed button on the feeder to remove any food from the conveyor and food hopper. 2. Remove the stainless steel bowl and bowl holder. 3. Turn off the power switch and unplug the feeder. 4. Remove the lid by pulling the lid latch then lifting up. 5. Unlock the food hopper latches on each side of the feeder and remove the hopper. 6.
3. Replace the conveyor inside the feeder and lock the red latch to hold the conveyor in place. 4. Replace the food hopper making sure the conveyor agitator is inside the hopper opening. Lock both hopper latches. 5. Plug in the power adapter and turn on the power switch. 6. Reinstall the bowl holder and the stainless steel bowl. 7. Refill the feeder with dry or semi-moist pet food and level the food. Replace the lid. 8.
During initial setup the • feeder will not connect to my wireless router. (continued) • • • • • The feeder is not automatically reconnecting or is not connected to my Wi-Fi. • • • • • • • Make sure the feeder LED is blinking white which shows it is functioning and searching for Wi-Fi. Look at your Wi-Fi settings and make sure you are using a 2.4gHz network. Check if any firewalls are activated on your router to keeping it from connecting. Power cycle the feeder by turning off the power switch.
The feeder is not dispensing the programmed meal amount or any food at all. (continued) • The food is dispensing slowly. • • If the conveyor was removed for cleaning, it may not have been aligned properly before being installed (see “Reassemble the Feeder” on page 8 for detailed instructions.
Hereinafter Radio Systems Corporation and any other affiliate or Brand of Radio Systems Corporation may be referred to collectively as “We” or “Us”. Warranty and Registration Warranty One Year Non-Transferrable Limited Warranty This product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this product and its terms can be found at www.petsafe.
