User Guide

Appendix B: Troubleshooting & Drivers48
Appendix B: Troubleshooting & Drivers
Section 1: Troubleshooting
The following topics cover some of the most common technical problems that can
occur when running this (or any) program and some helpful solutions.
Lockups/Crashes/Incompatibilities, etc.
Most problems will occur when Windows is under "stress" of some kind. This
means that Windows spends most of its time on memory management or hard
disk file operations.
If you are having reoccurring problems, ensure that :
Available RAM is at least 8,000K.
This program requires a machine with at least 8MB of available memory to run.
Check the amount of memory that's available before running the program by
looking at the Program Manager | Help | About Program Manager Dialog Box
(Windows 3.1) or in the Control Panel | System | Performance Box (Windows
95/98). If you have a 16MB machine, there should be at least 8,000 K free before
you run the program. If the Program Manager (Win 3.1) shows a number smaller
than 8000K, then your computer's memory is setup incorrectly in the config.sys
file and you may need to adjust it (see below.)
Increase DOS Memory to at least 500K for Windows 3.1.
Important .dll files that are used by Windows and music programs must be locked
in memory and reside in the low memory that is mostly in the memory below
640K. To improve Windows performance, increase the amount of DOS memory
by removing TSR programs (like DoubleSpace) that eat up a lot of memory. You
can check how much memory is available in DOS by running the "MEM"'
program from the DOS command line.
If you have low DOS memory, attempts to run Windows programs will be greeted
by Windows telling you "Insufficient memory to run this application". This
message can occur even if you have 50MB of free memory above 1MB if you
have run out of low memory. There are freeware utilities (e.g., Below1mb.exe
)
that can monitor this low memory condition.
Memory and Hard Drive Errors and/or sluggish system performance:
Memory
1) Run Windows (Win 3.1) in Enhanced Mode, with Virtual Memory Enabled.
We recommend using a "Permanent Swapfile" of at least 20MB. Windows 3.1
users can enable this setting by running the 386 Enhanced section of the Control
Panel Settings. In the 386 Enhanced Mode hard drive settings, ensure that the
ENABLE 32-BIT DISK/FILE ACCESS checkbox is enabled (Windows 95
handles these settings automatically.)