User Guide

Appendix B: Troubleshooting & Drivers 49
2) Use on an "uncompressed" hard drive. Make sure you have at least 50MB of
available hard drive space at all times.
3) Disable any screen savers, wallpaper, or other programs before running the
program.
4) Reduce the number of displayed "group icons" if using Windows 3.1. Each
ICON that is displayed on your system uses a small amount of main memory
(about 1K each). Reducing the number of ICONS would increase your system
memory.
5) Reduce the number of Colors displayed by your Windows System (i.e. 256
colors instead of 16-bit or 24-bit color.)
6) Try disabling any 3rd party memory management utilities and programs (i.e.
QEMM, RAMDOUBLER, XEROX COLOR MATCH, etc.)
Hard Drive
Scanning and Defragmenting your Hard Drive(s)
There are many commercial utility programs available to repair/maintain your
computer's hard drive (i.e. Norton Utilities, PC Tools, etc.) If you own one of
these programs, follow the instructions provided with your software to ensure a
'healthy' hard drive(i.e. defragmented, clean surface, etc)
If you don't have one of the programs mentioned above, there are very good
utilities
included
with Windows (and/or Dos 6.0 and above) that you can use
regularly to ensure reliable hard drive operation.
SCANDISK
is a small utility program that tests your hard drive(s) for errors, and
'locks out' any problem areas it encounters so that programs do not try to write to
them. Windows 3.1 users should run the SCANDISK program from a DOS
Prompt; simply type scandisk.exe from your c:\ or c:\dos prompt.
Windows 95/98 users can run the SCANDISK program from the START |
PROGRAMS | ACCESSORIES | SYSTEM TOOLS menu. Follow the on-screen
instructions provided.
DEFRAG
is a small utility program that tests your hard drive(s) for data
fragmentation (i.e. non-contiguous blocks of data), and rearranges the data on
your hard drives so that programs (and program data) are stored in an efficient
manner. Windows 3.1 users should run the DEFRAG program from a DOS
Prompt; simply type defrag.exe from your c:\ or c:\dos prompt.
Windows 95/98 users should run the DEFRAG program from the START |
PROGRAMS | ACCESSORIES | SYSTEM TOOLS menu. When you run the
DEFRAG program, you should see a dialog like the following: