Warranty Guide
General Warranty Information
To protect your warranty coverage specied in the terms of these warranties, you must do the following;
1. Have proof of purchase: You must have a valid invoice and/or sales receipt showing you
purchased the carpet.
2. Know which warranties apply to your carpet: Each style has a unique set of warranties.
Some products have numerous warranties. It is important that you know what your carpet
is warranted for.
3. All carpet padding must meet the specications set by Phenix: Padding is one of the most
critical components to your carpet’s long-term performance. Padding is the support system
that allows your carpet to retain its texture and appearance. Carpet cushion that is too so or
too hard will cause the carpet to fail. Carpet that is too thick will inhibit the carpet from being
anchored properly. Carpet that is too thin may lead to severe crushing and/or matting.
Unless otherwise stated, Phenix requires all carpeting to be installed indoors over specied pad
and installed using proper installation procedures. Failure to fulll any of the requirements will void all
warranties. Warranties are valid in residential installations only. All installations must be stretched in
over padding unless otherwise stated. Gluing a carpet down will void all warranties. Rugs and stairs are
not covered under any warranty. Rubber backed carpets do not require padding and can be glued down
or taped down using only Carpet and Rug Institute approved items.
MINIMUM WARRANTY REQUIREMENTS FOR CUSHION: Cushion must meet
FHA/HUD requirements and must follow the Carpet and Rug Institute (CRI) Installation
Standard eective 2011. Minimum density required is 6 pounds per cubic foot; thickness
should be a minimum of 3/8 inch and a maximum of 1/2 inch.
For berber-style carpets it is recommended by CRI to use a minimum density of 8 pounds
per cubic foot; thickness of pad should be no less than 1/4 inch and no more than 3/8 inch.
4. Have your carpet installed by a certied professional installer: Your carpet warranty is only
valid if the carpet is installed by the methods described by the Carpet and Rug Institute.
e installation procedures and requirements explained in the Carpet and Rug Institute
Carpet Installation Standards must be followed. All warranties will become null and void
if carpets are not installed properly.
Carpets that are not installed correctly are subject to delamination, wrinkling, buckling, matting,
loss tus, unraveling and overall texture failure. Carpets that are not installed properly will not
last as long as carpets that are installed correctly. It is crucial to the overall performance of your
carpet that the installers follow the proper guidelines. Carpets installed with use of a Stinger
instead of a power-stretcher will void all warranties. Stingers permanently damage the carpet
and are not acceptable.
PHENIX FLOORING
WARRANTY INFORMATION PHENIX FLOORING
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