Quick start guide

Category Problem Tip
Power No power • Ensure that the AC outlet supplies the proper voltage.
Plug another electrical appliance into the AC outlet to
ensure that the AC outlet operates normally.
• If a power failure occurs, unplug the AC power cord for 1
minute to allow the unit to reset itself.
Remote Remote buttons are not
functional.
• Re-insert or replace the AAA batteries with their
polarities (+/–) as indicated on the remote battery area.
Network Cannot connect the
network.
• Check if your router and/or modem is properly
connected.
• Check if the Ethernet cable connection between the TV
and your router or modem is properly secured.
• Power cycle the router and/or modem.
• Check your network settings.
Slow Data Connection or
buffering.
• Check the settings between your router and ISP modem
or gateway (if applicable).
• Connect to a stable wireless connection from home
wireless or wired network.
• The use of mobile hot spots or public wireless
connections is not recommended.
Picture on HDMI
Input
Television has sound
with no picture or
abnormal picture.
• HDMI EDID Version setting is set to a different mode
than your source device.
• Change the resolution output of your source device.
Sound on
HDMI with
external devices
Television has no sound.
• Please check to be sure the device is connected to the
HDMI 2 (ARC) input on the TV.
For further assistance, call customer support in your country;
In the U.S.A., Canada, Puerto Rico, or the U.S. Virgin Islands 1 866 309 5962
México D.F. and Área Metropolitana; 58 87 97 36, Interior de la Republica; 01 800 839 19 89
8 Troubleshooting
For further assistance, call customer support in your country;
In the U.S.A., Canada, Puerto Rico, or the U.S. Virgin Islands 1 866 309 5962
México D.F. and Área Metropolitana; 58 87 97 36, Interior de la Republica; 01 800 839 19 89
We also offer chat for products sold in the U.S. and Canada at https://tinyurl.com/yd277459
Enter below the model and serial numbers located on the left side and the rear of the TV cabinet.
Model:
Serial:
(To find your Philips Roku TV model number, go to Home > Settings > System > About)