Owner's Manual

68
Problems?: Troubleshooting Tips
Banners aren’t
printing correctly.
You may have forgotten to raise the
OUT tray.
Make sure that the OUT tray is up.
You may have forgotten to select
Banner
in the printer software.
Make sure that you have selected
Banner
on the
Setup
tab. See “Setup Tab”
on page 8.
You may have problems with the
paper.
• If several sheets feed into the printer together, unfold and refold the
paper.
• If paper doesn’t feed into the printer correctly, be sure that the
unattached edge of the banner paper stack is toward the printer (see
page 41).
• If the paper creases going through the printer, the paper might be
unsuitable for banner printing.
You may have problems with your
banner software.
For Windows 95, 98, 2000, and NT 4.0
• If gaps in the printing appear at the ends of the sheets, the problem
might be with your software program. See
Release Notes
by clicking
Start
Programs
HP
DeskJet 990C Series
.
For Windows 3.1x
• If gaps in the printing appear at the ends of the sheets, the problem
might be with your software program. See the
Release Notes
in the HP
DeskJet 990C Series Program Group.
Is there a problem with your printout? Continued
What is the problem? Possible cause To solve the problem…