Blu-ray Player User Manual

English
21EN
6 Troubleshooting
Warning
• Risk of electric shock. Never remove the casing of the player.
To keep the warranty valid, never try to repair the player yourself.
If you have problems using this player, check the following points before you request service. If you still
have a problem, register your player and get support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model and serial number of this player. The model
number and serial number are on the back of this player. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this player do not work.
• Disconnect this player from the power supply for a few minutes, and then reconnect.
Picture
No picture.
• Make sure that the TV has an HDMI connector, and this player is connected to the TV with an
HDMI cable.
• Make sure that the TV is switched to the correct source input for this player.
• Make sure that the HDMI cable is not faulty. If it is faulty, replace with a new HDMI cable.
• On the remote control, press
and then press “731” (numeric buttons) to recover picture
display. Or wait for 10 seconds for auto recovery.
• If this player is connected to an unauthorized display device with an HDMI cable, the audio and
video signals may not be output.
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• Make sure that the disc contains high-definition video.
• Make sure that the TV supports high-definition video.
Sound
No audio output from the TV.
• Make sure that the TV has an HDMI connector, and this player is connected to the TV with an
HDMI cable.
• Make sure that the TV is switched to the correct source input for this player.
No sound on HDMI connection.
• You may not hear any sound from the HDMI output if the connected device is non-HDCP
compliant or only DVI-compatible.
No secondary audio output for picture-in-picture feature.
• When [Bitstream] under the [HDMI Audio] or [Digital Audio] menu is selected, interactive
sound like secondary sound for picture-in-picture feature is muted. Deselect [Bitstream].