Product Warranty

Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-,
Dictation product and Automotive Mobility accessories
Products purchased in the USA
Dear Customer,
Philips products are designed and manufactured to the highest standards and deliver high-quality
performance, ease of use and ease of installation. If you encounter any difficulties while using your
product, we recommend that you first consult the user manual or the information in the support
section of this website, where (depending on the product type) you may find a downloadable user
manual, frequently asked questions, instruction videos or a support forum.
In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be
serviced, free-of-charge when you inform us of the defect within the warranty period, provided that
the product was used in accordance with the user manual (e.g. in the intended environment). For some
product categories a partner company of Philips is the warrantor of the product; please check the
documentation supplied with your product.
If you offer your product for service in the USA, but you purchased the product abroad, Philips will
endeavor to have your product serviced against the warranty terms of the country where you
purchased the product.
This document only applies to consumer products. For professional products the warranty terms of
the sale- or purchase agreement applies.
Warranty terms
The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires
at the end of the period indicated in the section “Warranty period” below. If you require service but
you lost your proof-of-purchase or the retailer is unknown to Philips (e.g. a seller on an on-line
auction channel), the warranty period shall be deemed to have started three months from the date of
manufacture indicated on the product or derived from the serial number. If you require service for
products without production date or serial number on the product a valid proof-of-purchase is
required.
Where a repair is not possible or not commercially viable, Philips may arrange for a new or refurbished
product of similar functionality, or do a (partial) refund. After a repair, firmware upgrade or
replacement the warranty period will continue from the date of the original purchase.
What is excluded?
The warranty does not cover consequential damages (including but not limited to loss of data or loss
of income), nor compensation for activities done by yourself, such as regular maintenance, installing
firmware updates or saving or restoring data.
The warranty excludes, or does not apply:
 If the proof-of-purchase has been altered in any way or is made illegible.
 If the model number, serial number or production date code on the product has been altered,
removed or made illegible.
 If repairs or product modifications have been carried out by unauthorized service organizations
or persons.