User manual

English
19
Problem Possible cause Solution
The display shows E1. Pairing has failed. Check if Bluetooth® on your mobile
device is on, the Philips HealthSuite
health app is open and if the scale and
your mobile device are no more than 16
feet / 5 meters away from each other.
Unexpected measurement
results .
Incorrect posture. Please step on the measurement
platform and stand still. When measuring
barefoot, make sure your feet are clean
and slightly damp.
The device is placed on a soft
surface such as a carpet or on
an uneven surface.
Place the device on a at, hard surface.
Your feet are too dry. Wipe your feet with a damp cloth to
make sure that they are slightly damp
when you take the measurement.
The display remains
blank when the device is
switched on.
There are no batteries in the
device.
Insert 4x 1.5V AAA alkaline batteries
(see 'Inserting/removing the batteries').
The batteries are empty. Replace all four batteries at the same
time with new ones. Use 4x 1.5V AAA
alkaline batteries.
The device does not
perform measurement/
analysis of body fat.
You are standing on the
measurement platform
wearing socks or shoes.
Make sure you are barefoot during the
BIA measurement and keep full contact
with the measurement platform. Make
sure your feet are clean and slightly
damp.
The device switches o
automatically.
The batteries are empty. Replace all four batteries at the same
time. We advise you to replace batteries
before they are completely empty. Use
4x 1.5V R6 AAA alkaline batteries.
Data transmission failed. Bluetooth® is o. Turn on Bluetooth® on your mobile
device.
The Philips HealthSuite
health app is o.
Press the icon on your mobile device to
activate the health app.
The scale and your mobile
device are more than 16 feet
/ 5 meters away from each
other.
Place your mobile device closer to the
scale.
When the proles were
shown alternately on the
display, you selected the
wrong prole.
Repeat the measurement and conrm
the correct user prole by tapping on the
scale.
When the proles were
shown alternately on the
display, you selected the
wrong prole.
You are standing on the
measurement platform
wearing socks or shoes.
Make sure you are barefoot during the
BIA measurement and keep full contact
with the measurement platform. Make
sure your feet are clean and slightly
damp.