User Guide

38 39Service Service
Table of contents
Table of contents
Tip
• Press the ~ key to cancel the operation without saving and
return to stop mode.
9.2 Updating the firmware
Your device is controlled by an internal program called firmware. As
a part of ongoing product maintenance, the firmware is upgraded and
errors are corrected.
It is possible that a newer version (an “update”) of the firmware has
been released since you purchased the device. In this case you can
easily update your device to the latest version.
Caution
• New batteries should be inserted into the device when updating
the firmware, or the rechargeable batteries should be fully
charged. This is to prevent the power supply being interrupted.
1
Connect the device to your computer as described (see also
chapter 4.7 Connecting to a computer, page 18).
2
Download the firmware update for your model from the website
www.philips.com/dictation onto your computer.
3
Copy the new firmware file to the root directory of the device.
4
Disconnect the device from the computer.
X The firmware is automatically updated. This will only take a
few minutes. The device will then switch o.
Caution
• Wait until the firmware update is complete before calling up other
device functions. Failure to properly update the firmware may
result in the device malfunctioning.
9.3 Troubleshooting
Problem Possible cause/solution
The device does not turn on • The batteries or rechargeable batteries
are not inserted correctly.
X Check to ensure that the batteries
or rechargeable batteries are correctly
inserted. Make sure the polarity is
correct.
• Batteries are empty.
X Replace or recharge the batteries.
The device does not playback
recordings
• The keypad lock may be enabled.
X Slide the HOLD switch to the
“O” position.
• No recordings are saved in the device.
The device does not
respond.
• Remove the batteries/rechargeable
batteries and insert them again.
microSD card can not be
selected as a recording
location
• There is no memory card in the device.
X Insert a memory card into the
device.
• Memory card is not formatted (file
sys te m FAT32).
X Format the memory card in the
device.
Problem Possible cause/solution
I cannot hear anything from
the speaker.
• A headset is connected to the device.
• The volume is at the lowest setting.
The recording session does
not start
• Pre-recording or voice-activated
recording mode may be enabled.
• The keypad lock may be enabled.
X Slide the HOLD switch to the
“O” position.
• The maximum number of recordings
may have been reached or the available
space for recording is full.
X Delete some recordings or move
them to an external device.
X Select another location folder.
I cannot hear anything from
the headphones.
• The headphones are incorrectly
connected.
X Check the headphone connection.
• The volume is at the lowest setting.