User Manual

22
English
Problem Cause Solution
The pre-ground coffee
compartment is clogged
Switch off the machine and remove the
brew group. Open the lid of the pre-
ground coffee compartment and insert
the spoon handle into it. Move the handle
up and down until the clogged ground
coffee falls down (Fig. 27).
The machine circuit is blocked by
limescale.
Descale the machine with Philips descaler.
Always descale the machine when the
descaling light starts to flash.
The machine grinds the
coffee beans, but coffee
does not come out.
The pre-ground coffee
compartment is clogged.
Switch off the machine and remove the
brew group. Open the lid of the pre-
ground coffee compartment and insert
the spoon handle into it. Move the handle
up and down until the clogged ground
coffee falls down (Fig. 27).
The milk does not froth. Machines with LatteGo: LatteGo is
incorrectly assembled.
Make sure that the milk container is
properly assembled to the frame of
LatteGo ('click').
Machines with LatteGo: the milk
container and/or frame of
LatteGo are dirty.
Disassemble LatteGo and rinse both parts
under the tap or clean them in the
dishwasher (see 'Cleaning LatteGo after
every use').
Machines with classic milk frother:
the milk frother is dirty.
Thoroughly clean the milk frother (see
'Cleaning the classic milk frother ').
 The type of milk used is not
suitable for frothing.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a good
milk froth result: semi-skimmed or full-fat
cow's milk and lactose-free milk.
Milk is leaking from the
bottom of the LatteGo
milk container.
The frame and the milk container
are not assembled properly.
First insert the top of the milk container
under the hook at the top of the frame.
Then press home the bottom part of the
milk container. You hear a click when it
locks into place.
The machine seems to be
leaking.
The machine uses water to rinse
the internal circuit and brew
group. This water flows through
the internal system directly into
the drip tray. This is normal.
Empty the drip tray every day or as soon as
the 'drip tray full' indicator pops up
through the drip tray cover. Tip: Place a
cup under the dispensing spout to collect
rinsing water and reduce the amount of
water in the drip tray.
The drip tray is too full and has
overflowed which makes it look
like the machine is leaking.
Empty the drip tray every day or as soon as
the 'drip tray full' indicator pops up
through the drip tray cover.