Operation Manual

Problem Cause Solution
Machines with LatteGo: the milk
container and/or frame of
LatteGo are dirty.
Disassemble LatteGo and rinse both
parts under the tap or clean them in the
dishwasher (see 'Cleaning LatteGo after
every use').
Machines with classic milk
frother: the milk frother is dirty.
Thoroughly clean the milk frother (see
'Cleaning the classic milk frother ').
 The type of milk used is not
suitable for frothing.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk and lactose-free milk.
Milk is leaking from the
bottom of the LatteGo
milk container.
The frame and the milk
container are not assembled
properly.
First insert the top of the milk container
under the hook at the top of the frame.
Then press home the bottom part of the
milk container. You hear a click when it
locks into place.
The machine seems to
be leaking.
The machine uses water to rinse
the internal circuit and brew
group. This water flows through
the internal system directly into
the drip tray. This is normal.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator pops
up through the drip tray cover. Tip:
Place a cup under the dispensing spout
to collect rinsing water and reduce the
amount of water in the drip tray.
The drip tray is too full and has
overflowed which makes it look
like the machine is leaking.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator pops
up through the drip tray cover.
The brew group is dirty/clogged. Rinse the brew group.
The machine is not placed on a
horizontal surface.
Place the machine on a horizontal
surface so that the drip tray does not
overflow and the 'drip tray full' indicator
works properly.
I cannot activate the
AquaClean water filter
and the machine asks
for descaling.
The filter has not been installed
or replaced in time after the
AquaClean water filter light
started to flash. This means
your machine is not completely
limescale free.
Descale your machine first and then
install the AquaClean water filter.
The new water filter
does not fit.
You are trying to install another
filter than the AquaClean water
filter.
Only the AquaClean water filter fits into
the machine.
The rubber ring on the
AquaClean water filter is not in
place.
Place back the rubber ring on the
AquaClean water filter.
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English