User Guide

Table Of Contents
24
English
Problem Cause Solution
Machines with LatteGo: the
milk container and/or frame of
LatteGo are dirty.
Disassemble LatteGo and rinse both
parts under the tap or clean them in
the dishwasher (see 'Cleaning LatteGo
after every use').
Machines with classic milk
frother: the milk frother is dirty.
Thoroughly clean the milk frother (see
'Cleaning the classic milk frother ').
The type of milk used is not
suitable for frothing.
Different types of milk result in
different amounts of froth and
different froth qualities. We have
tested the following milk types which
proved to deliver a good milk froth
result: semi-skimmed or full-fat cow's
milk and lactose-free milk.
Milk is leaking from the
bottom of the LatteGo
milk container.
The frame and the milk
container are not assembled
properly.
First insert the top of the milk
container under the hook at the top of
the frame. Then press the bottom part
of the container. You hear a click when
it locks into place.
The machine seems to
be leaking.
The machine uses water to
rinse the internal circuit and
brew group. This water flows
through the internal system
directly into the drip tray. This
is normal.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator
pops up through the drip tray cover.
Tip: Place a cup under the dispensing
spout to collect rinsing water and
reduce the amount of water in the drip
tray.
The drip tray is too full and has
overflowed which makes it
look like the machine is
leaking.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator
pops up through the drip tray cover.
The water tank is not fully
inserted and air is drawn into
the machine.
Make sure the water tank is in the
correct position: remove it and insert it
again pushing it as far as possible.
The brew group is
dirty/clogged.
Rinse the brew group.
The machine is not placed on a
horizontal surface.
Place the machine on a horizontal
surface so that the drip tray does not
overflow and the 'drip tray full'
indicator works properly.
The water tank is not fully
inserted and air is drawn into
the machine.
Make sure the water tank is in the
correct position: remove it and insert it
again pushing it as far as possible.