User manual

Problem Cause Solution
The milk does not froth. Machines with LatteGo: LatteGo
is assembled incorrectly.
Make sure that the milk container is
properly assembled to the frame of
LatteGo ('click') (see 'Assembling
LatteGo (specific types only)').
Machines with LatteGo: the milk
container and/or frame of
LatteGo are dirty.
Disassemble LatteGo and rinse both
parts under the tap or clean them in the
dishwasher.
Machines with classic milk
frother: the milk frother is
assembled incorrectly.
Make sure that the classic milk frother is
proplerly assembled (see 'Assembling
the classic milk frother (specific types
only)').
The type of milk used is not
suitable for frothing.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk and lactose-free milk.
Milk is leaking from the
bottom of the LatteGo
milk container.
The frame and the milk
container are not assembled
properly.
First insert the top of the milk container
under the hook at the top of the frame.
Then press home the bottom part of the
milk container. You hear a click when it
locks into place.
The milk container and/or frame
of LatteGo are dirty.
Disassemble LatteGo and rinse both
parts under the tap or clean them in the
dishwasher.
The machine seems to
be leaking.
The machine uses water to rinse
the internal circuit and brew
group. This water flows through
the internal system directly into
the drip tray. This is normal.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator pops
up through the drip tray cover. Tip:
Place a cup under the dispensing spout
to collect rinsing water and reduce the
amount of water in the drip tray.
The drip tray is too full and has
overflowed which makes it look
like the machine is leaking.
Empty the drip tray every day or as
soon as the 'drip tray full' indicator pops
up through the drip tray cover.
The water tank is not fully
inserted, some water is leaking
out of the water tank and air is
drawn into the machine.
Make sure the water tank is in the
correct position: remove it and insert it
again pushing it as far as possible.
The brew group is dirty/clogged. Rinse the brew group.
The machine is not placed on a
horizontal surface.
Place the machine on a horizontal
surface so that the drip tray does not
overflow and the 'drip tray full' indicator
works properly.
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