operation manual

64 ENGLISH
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine.
If you are unable to solve the problem with the information below, visit
www.saeco.com/support for a list of frequently asked questions or con-
tact the Philips Saeco hotline in your country.
Contact details can be found in the warranty booklet packed separately or
at www.saeco.com/support.
Machine actions Causes Solutions
Error Code 1
Co ee grinder blocked.
Co ee outlet duct clogged. Thoroughly clean the co ee
outlet duct as described in the
“Weekly Cleaning of the Brew
Group” chapter.
Error Code 3-4
Brew group blocked, cannot be
pulled out.
The brew group is out of place. Close the service door. Turn
o and back on the machine.
The brew group automatically
returns to the initial position.
Error Code 5
Water circuit error.
Air in the water circuit. Remove and put back the water
tank a few times, making sure
it is properly reinserted. Check
that the water tank compart-
ment is clean.
If the Intenza+  lter is installed,
remove it. Turn o and back on
the machine.
The machine circuit is clogged by
limescale.
Descale the machine.