operation manual

86 ENGLISH
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine. If you are unable to solve the problem with the
information below, visit www.saeco.com/support for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. Con-
tact details can be found in the warranty booklet packed separately or at
www.saeco.com/support.
Machine actions Causes Solutions
The machine does not
turn on.
The machine is not connected to
the electric network.
Connect the machine to the electric
network.
The power button is on position
"0".
Check that the power button is set to
"I".
The drip tray gets  lled
although no water is
drained.
Water is sometimes drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is a normal behaviour of the
machine.
Co ee is not hot enough. The cups/mugs are cold. Preheat the cups/mugs with hot water
or use the hot water dispensing spout.
The beverage temperature in the
programming menu is set on Low.
Make sure that the temperature in the
programming menu is set on Normal
or High.
You added cold milk to the co ee. Cold milk lowers the temperature of
the  nal product. Preheat milk before
adding it to the beverage.
No hot water is dispensed. The steam/hot water dispensing
spout is clogged or dirty.
Clean the steam/hot water wand
(see the "Cleaning and Maintenance"
chapter).
Inspect the spout to check that the
dispensing spout is not clogged. Make
a hole in the limescale using a pin or a
needle.
The machine does not  ll
the cup/mug.
The machine has not been pro-
grammed.
Access the beverage programming
menu and adjust the co ee length set-
ting according to your personal taste
for each type of beverage.
Co ee does not have
enough crema (see note).
The blend is unsuitable, co ee is
not freshly roasted or the grind is
too coarse.
Change co ee blend or adjust grind-
ing as explained in the “Adjusting the
Ceramic Co ee Grinder” chapter.
The co ee beans or the pre-
ground co ee are too old.
Make sure that you use fresh co ee
beans or pre-ground co ee.
Milk does not froth. The carafe is dirty or not inserted
correctly.
Ensure that the carafe is clean and has
been correctly inserted.