Important Information Manual

Troubleshooting
This chapter summarises the most common problems you could encounter with the appliance.
If you are unable to solve the problem with the information below, visit www.philips.com/support
for a list of frequently asked questions or contact the Consumer Care Centre in your country.
Problem Solution
The appliance does not
work at all.
Perhaps the adapter is not inserted properly in the wall socket. Put the
adapter properly in the wall socket.
Perhaps the plug is not inserted properly in the appliance. Put the
small plug in the appliance properly.
Perhaps there is a power failure. Check if the power supply works by
connecting another appliance.
The appliance functions
properly, but the lamp
does not work anymore.
The appliance contains a durable LED lamp that should last a long
time. However, if the lamp stops working, contact the Philips
Consumer Care Centre in your country.
The appliance does not
respond when I try to
set different functions.
Remove the adapter from the wall socket and wait a few minutes
before you reinsert it. When you reinsert the adapter, the
appliance goes back to the factory settings and you have to set all
functions again.
The lamp does not go
on when the alarm goes
off.
Perhaps you set a light intensity level that is too low. Increase the light
intensity level in your wake-up prole (see user manual for more
information).
Perhaps you switched off the alarm function. The alarm icon is visible
on the display when the alarm function is active.
Perhaps the appliance is defective. Contact the Philips Consumer Care
Centre in your country.
The lamp does not go
on right away when I
switch it on.
It takes approx. 1 second for the lamp to go on. This is normal,
the lamp needs to heat up.
I do not hear the alarm
sound when the alarm
goes off.
Perhaps you set a sound level that is too low. To set a higher sound
level, increase the volume level of the wake-up sound in your wake-up
prole (see user manual for more information).
Perhaps you switched off the alarm function.The alarm icon is visible
on the display when the alarm function is active.
If you selected the radio as the alarm sound, the radio may be
defective. Switch on the radio after you switch off the alarm to check if
the radio works. If it does not work, contact the Philips Consumer
Care Centre in your country.
The radio does not
work.
Perhaps you set the volume too low. Increase the volume level.
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