Operation Manual

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Other
Possible cause RemedyErrors
Copy is blank. Document loaded the wrong way up.
Thermal paper is not properly loaded.
Load the document with the printed side
up.
Load the thermal paper correctly.
On lifting the handset of your fax
machine you hear a tone or
silence.
The caller is trying to send a fax. Press the START key. Then replace the
handset.
On lifting the handset of an
additional telephone you hear a
tone or silence.
The caller is trying to send a fax. You can start your fax machine by
pressing keys
∗
and
5
.
On lifting the handset of an
additional telephone you hear in
the background the ringing tone
or, depending on the device type,
the activated outgoing message
of your own built-in answering
device.
Received documents do not
appear as normal at the front of
the fax machine.
Your additional telephone is connected in
parallel.
Press the
∗
key twice to switch off the
ringing tone or the outgoing message.
You can now make a call without
interferences (see chapter 8 Additional
functions/Easy Link).
There is a thermal paper jam at the paper
outlet on the underside of the machine.
Press the STOP key for two seconds:
Pull out the crumpled paper carefully
from the front of the machine. In case
you cannot remove the paper jam
completely: Lift up the operation panel
and the inner paper cover. Remove the
jammed paper. Insert the paper once
again. Close the machine and press
STOP to press the thermal paper against
the internal transport roll.
Only for fax machines with
built-in answering device:
You have switched on your
answering device and cannot
receive any faxes.
DOCUMENT JAM
You have background music.
Your outgoing message is too long.
Record a message without music.
Record a shorter announcement (no
longer than 20 seconds).
Your document was not drawn in straight. Open the operation panel and pull the
document carefully outwards in one
direction.
external phone
You are now using an additional device. Check the additional device!
If you cannot rectify a fault using the instructions provided, please disconnect from the mains. Wait at least ten seconds
and reconnect.
If the fault recurs, please contact your customer information centre.