User Guide

22
English
Storage
If you are not going to use the product for an extended
period of time, unplug it from the electrical outlet, clean
it and store it in a cool and dry place away from direct
sunlight.
Replacement
Replace Philips Sonicare brush heads every 3 months to
achieve optimal results. Use only Philips Sonicare
replacement brush heads.
Troubleshooting
This chapter summarizes the most common problems
you could encounter with the appliance. If you are
unable to solve the problem with the information below,
visit www.philips.com/support for a list of frequently
asked questions or contact the Consumer Care Center in
your country.
Problem Possible cause Solution
I cannot fully attach the
brush head. There is a
gap between the brush
head and handle.
This is normal. A small
gap is necessary to
allow movement in
order to deliver the
vibrations needed to
clean your teeth.
My Philips Sonicare
toothbrush vibration is
less powerful than
before.
The brush head is too
close to the body of the
handle.
Remove the brush head
from the handle and re-
set it on the metal shaft
leaving small gap.
(1-2mm)
The battery is low. Charge the toothbrush
handle on the charger.
I have charged my
toothbrush, but it only
works for a short time.
The toothbrush handle
is not placed vertically
on the charger,
resulting in no charge.
Place handle vertically
on charger base and
make sure the charger is
plugged in.
The toothbrush stops
working.
The battery is empty. Charge the toothbrush
handle on the charger.