User manual

EN22
12 Troubleshooting
Warning
• Never remove the casing of this device.
To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
No power
• Make sure that the AC power plug of the
clock radio is connected properly.
• Make sure that there is power at the AC
outlet.
No sound or poor sound
• Adjust the volume.
• Check whether the radio is muted or the
radio station is still buering.
• Fully extend and adjust the position of the
radio antenna.
• Keep the radio away from other electronic
devices to avoid radio interference.
• Check the Wi-Fi network connection.
• Rotate and adjust the position of the Wi-Fi
antenna.
No response from the radio
• Disconnect and reconnect the AC power
plug, then turn on the radio again.
• Check if the radio is in standby mode. If yes,
turn on the radio.
Poor radio reception
• Keep the radio away from other electronic
devices to avoid radio interference.
• Fully extend and adjust the position of the
radio antenna.
• Check the Wi-Fi network connection.
• Rotate and adjust the position of the Wi-Fi
antenna.
Insucient Wi-Fi signal strength
• Check the distance between your router
and the radio.
• Rotate and adjust the position of the Wi-Fi
antenna.
Cannot connect to your Wi-Fi network
• Check if your wireless router is switched
o.
• Check if your wireless router supports
WPS. Use the correct setup method (PBC
or PIN) to connect your WPS-supported
router to the radio. If necessary, refer to
the user manual of your wireless router for
how to set up Wi-Fi connection.
• Configure the Wi-Fi settings again (see
"Get started">"Perform initial setup"
and "Use system settings menu">"Adjust
network settings").
Some stations do not work sometimes
• Some stations can only support a limited
number of listeners. If you try again after
a few minutes, you will be able to listen to
the stations.
• The station is not broadcasting. Try again
later
Some stations disappear from the
station list
• When a station stops broadcasting on the
Internet, it will be removed from the list.
The radio will check constantly if the station
is on the air. If it restarts broadcasting, it will
be brought back to the station list.
Alarm does not work
• Set the clock/alarm correctly.