Phonak Audéo Q (Q90/Q70/Q50/Q30) User Guide
Contents 1. Welcome 5 2. Important safety information: Please read before operating your hearing aid for the first time 6 Hazard warnings 6 Information on product safety 9 3. Hearing aid description 12 4. Step-by-step instructions for using the hearing aid 16 2 Step 1. Getting to know your hearing aid 16 Step 2. Battery preparation 18 Step 3. Inserting the battery 19 Step 4. Turning on the hearing aid 19 Step 5. Inserting the hearing aid 21 Step 6.
Step 8. Removing the hearing aid 26 Step 9. Turning off the hearing aid 27 Step 10. Changing the battery 27 5. Care and maintenance 28 6. Troubleshooting 30 7. Wireless accessories 32 8. Service and warranty 34 9. Compliance information 36 10. Information and description of symbols 39 11. Important information: Cell phones 42 12. For the US market only, complies with the FDA regulations 44 13.
This user guide is valid for: CE mark applied Phonak Audéo Q90-312 Phonak Audéo Q90-312T Phonak Audéo Q70-312 Phonak Audéo Q70-312T Phonak Audéo Q50-312 Phonak Audéo Q50-312T Phonak Audéo Q30-312 Phonak Audéo Q30-312T 2013 2013 2013 2013 2013 2013 2013 2013 Non wireless models CE mark applied Phonak Audéo Q90-10 Phonak Audéo Q70-10 Phonak Audéo Q50-10 Phonak Audéo Q30-10 2013 2013 2013 2013 4 Wireless models
1. Welcome Your new hearing aid is a premium Swiss quality product. It was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing aid offers the most modern digital hearing technology currently available on the market. Please read these user instructions thoroughly in order to benefit from all the possibilities your new hearing aid has to offer. With proper use and care, you will be able to enjoy your hearing aid for many years to come.
2. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading. 2.
!! Do not use the hearing aids in explosive areas (mines or industrial areas with danger of explosions, oxygen rich environments or areas where flammable anesthetics are handled). !! Hearing aid batteries are toxic if they are swallowed! Keep out of reach of children and mentally challenged people or pets.
2. Important safety information !! The hearing aid contains small parts that can cause choking, if swallowed by children. Keep out of reach of children and mentally challenged people or pets. If swallowed, consult a physician or hospital immediately. !! External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG, to avoid any electrical shock.
2.2 Information on product safety II Never immerse your hearing aid in water! Protect it from excessive moisture. Always remove your hearing aid before showering, bathing, or swimming, as the hearing aid contains sensitive electronic parts. II Protect your hearing aid from heat (never leave near a window or in the car.) Never use a microwave or other heating devices to dry your hearing aid. Ask your hearing care professional about suitable drying methods.
2. Important safety information II Always use new batteries for your hearing aid. In case a battery is leaking, replace it immediately with a new one to avoid any skin irritation. You can return used batteries to your hearing care professional. II The batteries used in these hearing aids should not exceed 1.5 Volts. Please do not use silver-zinc or Li-ion (lithium-ion) rechargeable batteries as these may cause severe damage to your hearing aids.
II Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: SS Medical or dental examination with X-ray (also CT scan) SS Medical examinations with MRI/NMRI scans, generating magnetic fields Hearing aids don’t need to be removed when passing security gates (airports etc.).
3. Hearing aid description The following user instructions describe Receiver-In-Canal (RIC) hearing aid models. RIC hearing aids can be adapted with a variety of earpieces. On the following pages use the labeled drawings to identify the hearing aid and earpiece that you use. The following table shows what battery you need for your hearing aid model.
Option A: with Dome d d c b f a Q-10 and Q-312 models c b f a Q-312T model a Earpiece: Dome (detachable) b Retention c External receiver d Microphone inputs e Program button or volume control* f Battery compartment with ON/OFF switch * Not available with Q-10 and Q30 models 13
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Option C: with SlimTip d c b f a Q-10 and Q-312 models d c b a f Q-312T model a Removal handle b Earpiece: SlimTip (detachable) c External receiver d Microphone inputs e Program button or volume control* f Battery compartment with ON/OFF switch * Not available with Q-10 and Q30 models 15
4. Step-by-step instructions for using the hearing aid The following chapter provides step-by-step instructions on how to use your hearing aid. Please follow these steps carefully. In the drawings, the parts that are particularly important for each step are shown in green. Step 1. Getting to know your hearing aid Take the hearing aid in your hand and try out the hearing aid controls. This will make it easier for you to feel for and operate the controls later on when wearing the hearing aid.
Your hearing care professional can configure the push button as either a volume control or a hearing program selector. Consult your hearing care professional to determine which option is active in your hearing aid. Volume control option To increase the volume, press the button on your right hearing aid. To decrease the volume, press the button on your left hearing aid (Fig. 1a).* Decrease volume Left hearing aid Increase volume Right hearing aid Fig.
4. Using your hearing aid Hearing program selector option In order to change a hearing program, press the button displayed in (Fig. 1b).* Fig. 1b Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery. Fig.
Step 3. Inserting the battery Take the hearing aid in your hand and open the battery door. Insert the battery so that you see the + symbol on the battery (Fig. 3). Fig. 3 Step 4. Turning on the hearing aid The hearing aid is switched on by closing the battery compartment (Fig. 4). Fig.
4. Using your hearing aid II Open and close the battery compartment gently and carefully. II Check if you feel resistance when closing the battery compartment. Check to make sure the battery is correctly inserted and in the correct direction. If the battery is inserted the wrong way, the hearing aid will not work and the battery compartment can be damaged. The hearing aid is now switched on. It can take up to 15 seconds before it starts. (When you wear the hearing aid, you will hear an acoustic signal).
Step 5. Inserting the hearing aid This step shows you how to correctly insert the hearing aid. The instructions apply for all hearing aid models. The type of earpiece determines how the hearing aid is inserted. II Each hearing aid is individually programmed for your right or left ear. For the first step identify right and left so you will be able to insert your hearing aid in the correct ear. Step 5.
4. Using your hearing aid Step 5.2 Inserting a hearing aid with a dome Before inserting the dome, check that it is correctly attached to the external receiver (dome length is completely slid over the external receiver sound outlet). With your right hand, place the right hearing aid (red mark on the hearing aid, see step 5.1) behind your right ear (Fig. 5b). Take the external receiver between your thumb and forefinger.
If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can gradually rotate the dome until it fits correctly. You have now successfully inserted the right hearing aid. Now insert your left hearing aid in the same way (marked in blue, see step 5.1) Step 5.3 For inserting a hearing aid with a cShell or SlimTip Follow the instructions in Step 5.2, as this procedure is identical. Step 6.
4. Using your hearing aid To increase the volume, press the button on your right hearing aid. To decrease the volume, press the button of your left hearing aid. Use your thumb to lightly support the hearing aid (Fig. 6). Left hearing aid Right hearing aid Decrease volume Increase volume Fig.
Step 7. Selecting the hearing program behind the ear* In order to select or change a hearing program with the hearing aid, press the button displayed in (Fig. 7). Fig. 7 If you press it again, you change to the next program. A signal indicates the change. The signal tone can only be easily heard if you have turned on the hearing aid and you are wearing it correctly behind the ear.
4. Using your hearing aid Step 8. Removing the hearing aid Step 8.1 Removing a hearing aid with a dome Grasp the hearing aid by the external receiver and carefully remove it from your ear (Fig. 8). Fig. 8 !! In very rare cases, the dome can remain in your ear canal when removing the hearing aid from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a medical specialist for safe removal. Step 8.
Step 9. Turning off the hearing aid You can turn off your hearing aid by opening the battery compartment (Fig. 9). Fig. 9 Step 10. Changing the battery Your hearing aid will indicate with a double beep, that the battery soon needs to be changed. You typically have up to 30 minutes to change the battery, however this can differ and might be considerably shorter. We recommend that you always keep a spare battery on hand.
5. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specifications as a guideline: General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it. Never wash or clean the microphone inputs (see chapter 3). Doing so could cause it to lose its special acoustic features.
Daily Inspect the earpiece for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying capsules. Weekly Clean the earpiece with a soft, damp cloth or with a special cleaning cloth for hearing aids.
6. Troubleshooting Hearing aids sound softer than usual / no sound First check whether you can adjust and make the sound louder with the volume control. Then check the earpiece for earwax residue and clean if necessary. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary. If there is no improvement, change the battery. If the problem persists, contact your hearing care professional.
Whistling Check whether the earpiece is correctly and firmly fitted. If this is the case, but the problem persists, please consult with your hearing care professional. Pain or inflammation in your ear Remove the hearing aid and consult with your hearing care professional. If the problem is serious, please contact your physician.
7. Wireless accessories Phonak has developed a broad range of wireless accessories for a convenient control of your hearing aid. It includes remote controls, wireless audio streaming devices for connection to TV (via TVLink), cell phones etc.
8. Service and warranty 8.1 Local warranty Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty. 8.2 International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers.
8.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
9. Compliance information Europe: Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).
The wireless models listed in chapter 1 are certified under: Phonak Audéo 312 (Q90/Q70/Q50/Q30) USA FCC ID: KWC-WHSSAN1 Canada IC: 2262A-WHSSAN1 Phonak Audéo 312T (Q90/Q70/Q50/Q30) USA FCC ID: KWC-WHSSANT Canada IC: 2262A-WHSSANT Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada.
9. Compliance information Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
10. Information and description of symbols With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
10. Information and description of symbols EMC and Radio communications compliance label Australia. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety.
Temperature: –20° to +60° Celsius (–4° to +140° Fahrenheit) Humidity transportation: Up to 90% (non condensing) Humidity storage: 0% to 70%, if not in use. See instruction in chapter 2.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPA to 1500 hPa The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste.
11. Important information: Cell phones Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions.
a new phone, be sure to try it with your hearing aid prior to purchase. For additional guidance, please ask your hearing care professional for the booklet entitled “hearing aid compatibility with digital wireless cell phones”.
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(vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. (viii) Pain or discomfort in the ear. Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user.
12. For the US market only, complies with the FDA otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased. Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid.
after which you may decide if you want to purchase the hearing aid. Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.
13. Important notice for Prospective Noise Generator users The Tinnitus Balance noise generator is a broadband sound Generator which may have been enabled in your hearing aid. It provides a means of sound enrichment that can be used as part of a personalized tinnitus management program to provide temporary relief from tinnitus. It should always be used as prescribed by your audiologist.
function, you should discontinue use and seek a medical evaluation. According to OSHA (Occupational Safety & Health Administration, U.S. Department of Labor) regulations, the volume of the noise generator can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time. Should the noise generator be set to such a level in your hearing aid, your audiologist will advise you of the maximum amount of time per day you should use the noise generator.
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