User's Guide
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Causes What to do
The volume of the music or phone conversation is too loud or
too quiet.
Dierent audio sources have
dierent outputs.
I have diculties understanding the phone conversation in a
noisy environment.
Your hearing aid
microphones are set too
high during the call.
The caller can hear me but I cannot hear the caller.
The call was transferred to
your phone.
Some phones, when accepting
the call through the phone
button, don’t use ComPilot
Air II.
To change the volume of the
phone, or any other sound
source to ComPilot Air II, use
the volume control of that
external device.
Reduce the environmental
noise by pressing the
button for 2 seconds (see
chapter 6.1).
Use the phone volume button
to increase the phone volume.
Make sure the call is
transferred back to ComPilot
Air II via the phone menu.
Always accept the call
by pressing the main
button.
ComPilot Air II is no longer recognized by the phone or other
Bluetooth devices to which it was previously paired.
2 minutes after not nding a
device, ComPilot Air II will stop
seeking devices to save power.
The devices are too far away
from each other.
ComPilot Air II can be paired
to a maximum of 6 dierent
Bluetooth devices. If the
internal memory is full, new
pairings may overwrite previous
pairings.
Pairing was deleted.
I am not streaming but the hearing aids keep switching
between the streaming and the normal hearing aid program.
Your phone sends sounds to
ComPilot Air II due to incoming
SMS or mails.
Phone key tones are switched
on.
Causes
Switch ComPilot Air II o.
Wait until the red indicator
light switches o, then turn
on again.
Bring devices within 1 meter
range and try again.
Repeat the pairing between
ComPilot Air II and the
Bluetooth device which was
overwritten.
Repeat the pairing between
ComPilot Air II and the
Bluetooth device which was
deleted.
Disable the system sounds for
reminders, alarms, SMS, etc.,
via your phone menu.
Switch o phone key tones via
your phone menu.
What to do
8. Troubleshooting