User's Manual

20
warranty
A one-year limited warranty is issued to the original consumer of the product(s)
by Phonic Ear Inc.
U.S./International Canada
Sales and Service Sales and Service
Phonic Ear Inc. Phonic Ear Ltd.
3880 Cypress Drive 10-7475 Kimbel Street
Petaluma, CA 94954-7600 Mississauga, Ontario
U.S.A. L5S 1E7 Canada
800.227.0735 800.263.8700
707.769.1110 905.677.3231
707.769.9624 FAX [phone] FAX
time period of warranty
This warranty will go into effect upon the date of original purchase of this
equipment, and will remain in effect for one calendar year from that date as
long as the instrument remains the property of the original consumer.
what is covered by this warranty
Any electronic component which, because of workmanship, manufacturing, or
design defects, fails to function properly under normal use during the life of this
warranty will be replaced or repaired at no charge for parts or labor when
returned to the factory service center. Transportation in is paid by the customer.
If it is determined that repair is not feasible, the entire unit may be replaced with
an equivalent unit upon mutual agreement of the manufacturer and customer.
what is not covered by this warranty
This one-year limited warranty does not apply to:
1 Malfunctions resulting from abuse, neglect, or accident.
2 Peripheral accessories as itemized within the product brochure, when
such items are returned after 90 days from the original purchase.
3 Alkaline batteries, if applicable.
4 Instruments connected, installed, used, or adjusted in a manner contrary
to instructions provided by the manufacturer.
5 Consequential damages and damages resulting from delay or loss of
this instrument. The exclusive remedy under this warranty is strictly
limited to repair or replacement as herein provided.
6 Products damaged in transit, unless investigated by the shipper and
returned to the warrantor with the investigation report.
Phonic Ear Inc. reserves the right to make changes in the design or construction
of any of its instruments at any time without incurring any obligation to make
any changes whatsoever on units previously purchased. This warranty is in lieu
of all other expressed warranties. All expressed and implied warranties will ter-
minate upon the expiration of this written warranty. No representative or person
is authorized to represent or assume for us any liability in connection with the
sale or use of our products other than as set forth above.
what to do if you need service
If you require service under the terms of this warranty, carefully package the
instrument to prevent damage in transit and send it postpaid to the nearest factory
service center. In your package, include the following: a detailed description of the
problem, your full name, billing and shipping address and telephone number.
2625 Sprite User Guide Book 10/24/01 3:05 PM Page 10