User's Manual

18
warranty
time period of warranty
This warranty will go into effect upon the date
of purchase and will stay in effect as long as
the instrument remains the property of the origi-
nal owner. O
NWAVE
™
has a 3-year warranty;
V
OCALIGHT
™
has a 2 year warranty. All other
products have a 1 year warranty.
what is covered by this warranty
Any electronic component, which because of work-
manship, manufacturing or design defects, fails to
function properly under normal use during the life of
this warranty will be replaced or repaired at no charge
for parts or labor, when returned to the factory
service center. Transportation in and out is paid by
the customer. If it is determined that repair is not
feasible, the entire unit may be replaced with an
equivalent unit upon mutual agreement of the
manufacturer and customer.
what is not covered by this warranty
This limited warranty does not apply to:
1. Malfunctions resulting from abuse, neglect
or accident
2.
I nstruments connected, installed, used or adjusted
in any manner contrary to instructions provided
by the manufacturer
3. Consequential damages and damages resulting
from delay or loss of this instrument. The exclu-
sive remedy under this warranty is strictly limited
to repair or replacement as herein provided
4. Products damaged in transit unless investigated
by the shipper and returned to the warrantor
with the investigation report
5. Peripheral accessories as itemized within the
product specification sheet as applicable, when
such items are returned within 90 days from
original purchase
6. Batteries if applicable
Phonic Ear Inc. reserves the right to make changes in
the design or construction of any of its instruments at
any time without incurring any obligation to make
any changes whatsoever on units previously purchased.
This warranty is in lieu of all other expressed warranties.
All expressed and implied warranties will terminate
upon the expiration of this written warranty. No repre-
sentative or person is authorized to represent or assume
for us any liability in connection with the sale or use of
our products other than as set forth above.
what to do if you have questions
If you have any questions about service, call the service
department at
800.227.0735, then press 7.
what to do if you need service
If you require service under the warranty terms, obtain
a service order form either online at
www.phonicear.
com/support.asp
or through our U.S. customer
service department at
800.227.0735, then press 5
(or +1.707.769.1110 outside the U.S.). Fill the form
out completely remembering to include:
1. Description of the problem
2. Your billing address
3. Your shipping address (if different from
billing address)
4. Contact name and phone number
5. A P.O. number if the equipment is not under
a warranty or service contract
Then, carefully package the equipment in the
original shipping container
to prevent damage
and send it postpaid to the service center near you:
USA/International:
Phonic Ear Inc.
3880 Cypress Drive
Petaluma, CA 94954-7600
U.S.A.
In Canada:
Phonic Ear Ltd.
10-7475 Kimbel Street
Mississauga, Ontario
L5S 1E7 Canada
what to do if you have questions
If you have any questions about service, call the service
department at
800.227.0735, then press 7.
about your batteries
To ensure that your batteries are as fresh as possible
upon arrival, we have intentionally not installed
them in your equipment.
install your batteries in your equipment now,
then charge overnight before initial use
(see user guide for charging procedure).
avoid battery corrosion
To avoid battery corrosion and damage to your
equipment,
do not recharge disposable or
rechargeable alkaline batteries.
Before
charging any Phonic Ear equipment make sure
only NiCad or NiMH rechargeable batteries are
installed. As an added precaution, remove batteries
if the equipment will not be used for several weeks.
3839 OnWave User Guide 1/18/05 12:48 PM Page 22