Concorde•4500 User’s Notebook
Copyright © 1998: PictureTel Corporation—Printed in U.S.A. PictureTel Corporation, 100 Minuteman Road, Andover, MA 01810 www.picturetel.com PictureTel is a registered trademark of PictureTel Corporation. The PictureTel logo, Concorde, LimeLight, LAMB, Look-At-Me-Button, PowerCam, PowerMic, QuickPad, and WorldCart are trademarks of PictureTel Corporation. The information contained in this document is subject to change without notice.
Contents Welcome! ................................................................................................................................1 Is This Notebook for You? .......................................................................................... 1 Where Can You Get Help? ......................................................................................... 2 Concorde¥4500 Quick Reference .......................................................................................
Making a Nondialed Call ......................................................................................... 26 Redialing a Call.......................................................................................................... 27 Making a Call Ñ Other Options ...................................................................................... 29 Choosing the Call Rate ............................................................................................. 29 Using the Voice-Only Option .
Understanding System Information ................................................................................77 Status Messages.......................................................................................................... 77 Call Progress Messages ............................................................................................. 78 Solving Problems ................................................................................................................
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Welcome! Welcome to videoconferencing with the PictureTel Concorde•4500ª. The Concorde•4500 can help you hold meetings more productively and efÞciently with colleagues anywhere in the world. But before you start videoconferencing, you may want to leaf through this notebook Ñ it includes a lot of information to help you get the most out of your videoconferencing system. PictureTel designed this notebook for use in the same room as your videoconferencing system.
❑ For the system administrator... If youÕre the system administrator, youÕll have your own copy of the Concorde•4500 AdministratorÕs Guide, which provides you with the in-depth information you need to set up and use the system. You may Þnd this notebook useful, however, because it contains some problem solving information under the Solving Problems tab as well as the system menu trees under the System Menu Trees tab. ❑ For everyone...
Concorde•4500 Quick Reference On the next page, youÕll Þnd the Concorde•4500 Quick Reference, which lists the steps for the system tasks youÕll probably want to do most frequently: ❑ Making a call ❑ Adjusting cameras ❑ Setting and using presets ❑ Sending video or a snapshot ❑ Adjusting volume, muting microphones, and other meeting basics Please feel free to make copies of the Concorde•4500 Quick Reference for yourself or for anyone else who uses the Concorde•4500.
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Videoconferencing Tips Once you start videoconferencing, youÕll see that a videoconference meeting is a lot like a regular meeting. You can just talk with the other people in the meeting, without spending much time dealing with the equipment. If, however, you want to take a few minutes to learn some tips about videoconferencing, read this section. It provides ideas on how to make your videoconferencing even better than it already is.
Tips for Using Automatic Camera Pointing Your Concorde¥4500 may have LimeLightª, a device that senses voices in a room and automatically points the camera at the speaker. Your system has LimeLight if the unit on top of the monitor looks like this: Here are some tips for using automatic camera pointing: ❑ Speak directly to the camera. ❑ Do not pass out or shufße papers while someone is speaking. ❑ Minimize background noise in the room.
Tips for Great Audio Your Concorde¥4500 comes equipped with a PowerMicª microphone. The PowerMic is very sensitive and picks up every sound in its operating radius. To get the best audio quality possible, follow these tips: ❑ Place the PowerMic on the table in front of the meeting participants. For videoconferences with more than four participants, consider adding another microphone. ❑ Speak in your normal voice without shouting. ❑ Speak toward the PowerMic without leaning into it.
Tips for Using Documents When you want to use documents during your videoconference, follow these tips: ❑ Make sure people at all the sites have copies of the documents. ❑ When using the document camera, use paper copies, not transparencies. ❑ Use 16- or 18-point bold typeface in ÒlandscapeÓ mode for all documents that youÕre placing on the document camera. (Before the meeting, let others who are using documents know this as well.
Using the Keypads You control your videoconference by pressing buttons on your keypad. You will use either the wireless keypad or the QuickPadª, a smaller, hand-held remote. Both of these keypads work by sending infrared signals to the infrared receiver on your PowerCamª 100 camera. By pressing buttons on the keypad, you can send video images from your cameras, adjust the sound you hear, or mute your microphones. The next pages show you both of the keypads and describe what each button can do.
Wireless Keypad Overview Here are the most commonly used buttons on the wireless keypad: Enter your videoconference numbers Initiate a videoconference or answer an incoming call Move through onscreen menus FAR END Hang up your videoconference 2 3 1 LOW BATTERY 4 BROWSE SET SETUP ABC POINT DEF 1 2 3 GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 0 # ? AUTOMATIC RECEIVE HELP CALL / ADD VIEW FAR END CHOOSE MAIN DOC SEND STATUS HANG UP AUX A B VCR SEND SNAPSHOT AUTOMATIC CANCE
Here are some of the buttons that you will probably use less frequently.
Here are the other buttons on the wireless keypad that you will probably use less frequently: (Low battery indicator) Display the Setup menu, where you configure your system Display the online help FAR END 2 3 1 LOW BATTERY 4 BROWSE SET SETUP ABC POINT DEF 1 2 3 GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 0 # ? AUTOMATIC RECEIVE HELP CALL / ADD ZOOM VIEW FAR END CHOOSE MAIN DOC SEND STATUS HANG UP AUX AUX A B VCR SEND SNAPSHOT PREVIEW ENTER AUTOMATIC CANCEL RECALL S
QuickPad Overview Here are the most commonly used buttons on the QuickPad: HELP Initiate a videoconference or answer an incoming call STATUS CALL/ADD Hang up your videoconference SETUP PRINT ABC DEF 1 2 3 GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 0 # Enter your videoconference numbers HANG UP Cancel your selection Confirm your selection CANCEL ENTER VIEW FAR END NEAR END SNAPSHOT PIP MAIN DOC VCR SNAPSHOT 1 2 SHOW ROOM SET SEND PRESETS Adjust the camera; also move t
Here are some of the buttons that you will probably use less frequently.
Here are the other buttons on your QuickPad that you will probably use less frequently: Display the status bar, which tells you the state of your system Display the online help HELP Display the Setup menu, where you configure your system STATUS CALL/ADD SETUP PRINT ABC DEF 1 2 3 GHI JKL MNO 4 5 6 PQRS TUV WXYZ 7 8 9 0 # (Print function not available) HANG UP CANCEL ENTER VIEW FAR END NEAR END SNAPSHOT PIP MAIN DOC VCR SNAPSHOT 1 2 SHOW ROOM SET SEND PRESETS ADJUST
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Making a Call — The Basics With your Concorde•4500, you can make a video call in either of two ways: ❑ You can manually dial, just like you do with an ordinary telephone. ❑ You can directory dial, which is like picking a name from a phone book and having the system automatically dial the number for you. Your system offers other calling features as well, such as redialing a call, dialing into a multipoint call, and dialing into a dataconference.
Manual Dialing You manually dial a call by pressing the number buttons on the keypad the same way you dial a telephone call. You usually manually dial numbers that arenÕt in your Dialing Directory. FF.Y.I. YI With video calls, you often have to enter two numbers instead of one. This is because ISDN BRI network connections often consist of two lines within one ISDN cable. Typically these numbers are very similar or exactly the same.
2. Press ENTER to choose Manual Dial. The Manual Dial screen appears. Manual Dial _______________________________________________ Enter first number: 3. Type the first number and press ENTER. The second number Þeld opens. 4. If your call needs two numbers, type the second number. (If your call needs only one number, skip this step.) TI P Instead of typing the second number, you can press to copy the Þrst number to the second line. Then use to backspace and change some of the digits. 5.
Dialing with a LAN Extension If the site youÕre calling is one of several videoconferencing systems in an organization, it may have a LAN extension. A LAN extension works just like a telephone extension. To call a site that has a LAN extension: 1. Press CALL/ADD. The Dialing Directory screen appears. 2. Press ENTER to choose Manual Dial. The Manual Dial screen appears. 3. Type the first number. 4. Press to open the extension field. The LAN extension Þeld opens.
6. If your call needs two numbers, type the second number. (If your call needs only one number, skip this step.) TI P Instead of typing the second number, you can press to copy the Þrst number to the second line. Then use to backspace and change some of the digits. 7. Press ENTER (whether or not you typed a second number). YouÕll see messages indicating the system is making the call. You then see the people at the far-end site on your screen and you can begin your meeting.
Directory Dialing The Dialing Directory is like a phone book that lists the names and numbers of the sites you call. Because video numbers are usually long and difÞcult to remember, the Dialing Directory makes it easier for you to call a site. To make a call from the Dialing Directory: 1. Press CALL/ADD. The Dialing Directory screen appears. Dialing Directory _______________________________________________ No. Location Lines 1st Number Manual Dial...
Dialing into a Multipoint Call A multipoint call is just like a regular video call except that there are more than two sites Ñ in the same way that a conference call is a telephone call with more than two parties. Multipoint videoconferences are controlled by a device called a multipoint bridge. The bridge, which could be located at your site or far away, enables people at many sites to join together in a videoconference. To dial into a multipoint call: 1. Dial the number for the bridge.
Joining a Dataconference Call You can use your Concorde¥4500 to participate in a dataconference call. Often referred to as a T.120 conference (from the industry standard), dataconferencing lets you share information from an electronic whiteboard, an overhead projector, or an online Þle. If you have a T.120 peripheral connected to your system, you can dataconference with other videoconferencing systems that have T.120 peripherals. The easiest way to join to be called by someone in the dataconference.
Redialing a Call Just as with the redial feature on a telephone, the redial feature on your Concorde•4500 lets you automatically call the last number you dialed. This is especially useful when the system youÕre calling is busy or if you get disconnected during a call. To redial the last number you called: 1. Press CALL/ADD. The Dialing Directory screen appears. 2. Use to select Redial Last Video Number and press ENTER. The system redials your last call.
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Making a Call — Other Options For most users, in typical videoconferencing situations, all the information needed to make a call is covered under the Making a Call Ñ The Basics tab. However, in a few speciÞc situations you may need additional information to help you place your call. This section describes: ❑ Choosing the transmission rate of your call ❑ Making a voice-only call ❑ Encrypting your call Depending on your system conÞguration, some or all of these options may not be available to you.
Before you choose a speciÞc rate, check with your system administrator. Your administrator may have a policy about which rates you can use. FF.Y.I. YI Depending on your system conÞguration, the call rate option may not be available to you. If you canÕt use it, Change Rate for This Call wonÕt appear on your Dialing Directory screen. To choose the rate of your call: 1. Press CALL/ADD. The Dialing Directory appears. Dialing Directory _______________________________________________ No.
2. Use to select Change Rate for This Call, and press ENTER. The Set Call Rate screen appears. Set Call Rate _______________________________________________ View Previous Menu Premium Standard Specific Rate Default 3. Use [X] to select Premium, Standard, Specific Rate, or Default, and press ENTER. If you chose Premium, Standard, or Default, the system marks your choice with an [X]. Go to step 6. If you chose Specific Rate, the Set SpeciÞc Rate screen appears.
4. Use to select a rate from the list, and press ENTER. The system marks your choice with an [X]. 5. Press ENTER to choose View Previous Menu and return to the Set Call Rate screen. The call rate you chose appears in brackets next to Specific Rate. 6. Press ENTER to choose View Previous Menu and return to the Dialing Directory. The call rate you chose appears in brackets next to Change Rate for This Call. 7. Make your call. You can use the manual dial, speed dial, or directory dial method.
Voice-Only Option in the U.S.Ó on this page or ÒUsing the Voice-Only Option Outside the U.S.Ó on page 35. FF.Y.I. YI The voice-only option is available only in the United States, the United Kingdom, Hong Kong, New Zealand, and Australia. Using the Voice-Only Option in the U.S. You dial and answer a voice-only call in the United States using your keypad. Dialing a Voice-Only Call To dial a voice-only call in the United States: 1. Press CALL/ADD.
3. Dial the telephone number, and press ENTER. YouÕll hear a ringing sound. Wait for the person to answer the call. 4. Talk to the voice-only participant using the closest microphone. If a videoconference is in progress, the voice-only participant can converse with all the sites in the videoconference. TI P If the voice-only participant canÕt hear you, your system may be muted. If it is, Mute: Near End appears on your screen. Press MUTE to turn mute off.
Hanging Up a Voice-Only Call When youÕre ready to end your voice-only call, you can hang up easily. To end a voice-only call: 1. Press HANG UP. If you just have a voice-only call active, the call hangs up. If you have both a voice-only call and a video call active, the Hang Up menu appears. 2. If you see the Hang Up menu, use ENTER. to select Hang Up Voice Call and press The call hangs up.
3. Transfer the call to your system: a. Press CALL/ADD. b. Use to select Add Voice Call, and press ENTER. 4. Hang up the telephone, and talk to the voice-only participant using the closest microphone. If a videoconference is in progress, the voice-only participant can converse with all the sites in the videoconference. TI P If the voice-only participant canÕt hear you, your system may be muted. If it is, Mute: Near End appears on your screen. Press MUTE to turn mute off.
Hanging Up a Voice-Only Call When youÕre ready to end your voice-only call, you can hang up easily. To hang up a voice-only call: 1. Press HANG UP. If you just have a voice-only call active, the call hangs up. If you have both a voice-only call and a video call active, the Hang Up menu appears. 2. If you see the Hang Up menu, use ENTER. to select Hang Up Voice Call and press The call hangs up.
There are two ways to encrypt calls: ❑ Automatic encryption Ñ The system generates the key. ❑ Manual encryption Ñ You choose the key. Using Automatic Encryption When you use automatic encryption, your system generates a decryption key at the beginning of the call. The far-end system automatically receives the key and decodes the call. To use automatic encryption: 1. Press CALL/ADD. The Dialing Directory screen appears. Dialing Directory _______________________________________________ No.
4. Make your call. You can use the manual dial, speed dial, or directory dial method. For more information, see the Making a Call Ñ The Basics tab. YouÕll see messages indicating the system is making the call. When the people at the far-end site answer your call, Encryption in Use appears brießy on your screen. Using Manual Encryption When you use manual encryption, you choose a number to serve as the decryption key. The people at the far-end site must use this number to decode the call.
3. Use to select Enable Manual Key, and press ENTER. The following message appears: Manual Key Enter master key, press ENTER for no change. 4. Type the decryption key number, and press ENTER. YouÕll see a message asking you to reenter the key. 5. Retype the decryption key number, and press ENTER again. The system returns you to the Dialing Directory screen and [On] appears next to Encrypt This Call. 6. Make your call. You can use the manual dial, speed dial, or directory dial method.
Answering and Hanging Up Answering and hanging up a video call are just about as simple as answering and hanging up a telephone call. All you have to do is press one button to answer your call and another to hang up.
Answering a Call When you receive a call, your Concorde•4500 rings like a telephone, and you see messages on your screen letting you know you have an incoming video call. To answer a call: Press CALL/ADD. YouÕll see messages indicating the system is answering the call. You then see the people at the far-end site on your screen and you can begin your meeting. If your system administrator has set up your system to answer video calls automatically, you donÕt have to do anything to answer a call.
Adjusting the Sound During your videoconference, you can adjust what you hear from the far-end site.
Muting Your Microphones If you want to speak privately to someone at your site during your videoconference, you can mute your microphones so the people at the other site canÕt hear you. To mute your microphones: Press MUTE on the keypad or the LAMB. Mute: Near End appears on your screen. When you Þnish your private conversation, press MUTE again to return to sending sound to the far-end site. For ideas on how to use muting more effectively, see ÒTips for MutingÓ on page 9.
Adjusting the Picture You can use your keypad to adjust what you see on the screen of your Concorde¥4500. For example, you can display or remove the picture-in-picture (PIP) window and you can set camera presets. You can also use your keypad to adjust your cameras and the cameras at the far-end site. If your system has LimeLight, an automatic, camera-pointing device, you can let your system automatically adjust your cameras.
Using Automatic Camera Pointing Your Concorde¥4500 may have LimeLight, a device that senses voices in a room and automatically points the camera at the speaker. You have LimeLight if your camera has the automatic, camera-pointing device attached to it, like this: You can use your wireless keypad to turn automatic camera pointing on or off at any time. To do so: Press AUTOMATIC in the NEAR END section of the wireless keypad. If automatic camera pointing is on, Near End AUTO appears on the screen.
For ideas on how to use automatic camera pointing more effectively, see ÒTips for Using Automatic Camera PointingÓ on page 8. For complete information on LimeLight, see the Installing and Using LimeLight document that came with the device. FF.Y.I. YI Automatic camera pointing works only with the main camera. Displaying and Removing the PIP The little window in the lower right corner of your screen is called the picture-inpicture (PIP) window. You can make this window appear or disappear at any time.
Adjusting Cameras During a videoconference, you may need to adjust your cameras or the cameras at the far-end site to show a different speaker or to zoom in or out on the people in the meeting. (Remember that if you have LimeLight, you donÕt need to manually adjust your cameras; LimeLight will automatically do it for you.
Setting Camera Presets You may know before a videoconference that during the conference you will want the camera to point at a particular person or location, such as the main speaker or a whiteboard. Camera presets are buttons that let you set and store camera positions either before or during a meeting. After you set a camera preset, you simply press the preset number button (for example, 1 ) to make the camera move to that stored position.
To set a camera preset with the QuickPad: 1. Press NEAR END in the VIEW section of the QuickPad. The image you are sending appears in the main window of the monitor. With the QuickPad, you can set presets for your site only. 2. Adjust the camera by pressing POINT and ZOOM (or by using the camera’s manual controls, if it has them). Keep doing this until the image appears exactly the way you want it. 3. Press SET. 4. Press a preset number button or SHOW ROOM to store that camera position.
Doing More While Meeting Once you feel comfortable with videoconferencing, you might want to try doing more while youÕre meeting. For instance, you can send snapshots or use a VCR with your system.
Sending a Snapshot To send a snapshot with the wireless keypad: 1. Select the camera that you want to take the snapshot with by pressing the PREVIEW button for that camera. 2. Adjust the selected camera by pressing POINT and ZOOM in the NEAR END section of the keypad (or by using the manual controls on the camera, if it has them). 3. Press SEND SNAPSHOT. To send a snapshot with the QuickPad: 1. Press NEAR END in the VIEW section of the QuickPad. 2.
Redisplaying a Snapshot If you want to take another look at a snapshot that you sent or received, you can redisplay it. To redisplay a snapshot with the wireless keypad: Press RECALL SNAPSHOT. The snapshot appears on your screen. The people at the far-end site wonÕt see it unless you press SEND SNAPSHOT again. To redisplay a snapshot with the QuickPad: Press SNAPSHOT in the VIEW section of your keypad. The snapshot appears on your screen.
2. Insert a blank videotape into the VCR. You can now begin the videoconference. 3. Press RECORD on the VCR or on the VCR’s remote control when you want to start recording the videoconference. Playing a Videotape To play a videotape during a videoconference: 1. Power on the VCR. 2. Insert the videotape into the VCR. 3. When you are ready to play the tape, press PLAY on the VCR or on the VCR’s remote control. You should start the tape before you send video from the VCR to the far end. 4.
Using Multipoint In a point-to-point videoconference, thereÕs only one way to participate: you see the other site, and the other site sees you. In a multipoint videoconference, there are at least three sites, and there can be many more than that. ThereÕs a lot more to think about in a multipoint call Ñ which site does the speaker view? which site do all the other sites view? who controls the conference? and so on.
Using Browse Mode Browse mode gives you more control over your multipoint videoconference than voice-activated mode. If youÕre in browse mode, you donÕt have to view the person whoÕs speaking Ñ you can view any site you choose. You can use browse mode only if you have the wireless keypad. To access browse mode: Press BROWSE on the wireless keypad. The Browse menu appears. FF.Y.I. YI When you want to leave Browse mode, press BROWSE again.
If your Browse menu looks like this, turn to page 58. Browse Request the Floor Select Default Broadcaster Request Chair Control Menu Look for this item 1 2 3 4 5 6 * Vancouver Rio de Janeiro Paris Cape Town Jerusalem Melbourne Viewing 3 Paris If your Browse menu looks like this, turn to page 60.
Using Browse Mode — for Chair Control Systems HereÕs what the screen shows: Indicates that this is your site Browse Request the Floor Select Default Broadcaster Request Chair Control Menu * Lists the sites in the videoconference 1 2 3 4 5 6 Vancouver Rio de Janeiro Paris Cape Town Jerusalem Melbourne Tells you which site you’re viewing Viewing 3 Paris To select the site you want to browse: 1.
HereÕs what else you can do: Choose this to tell the person who is controlling the videoconference that you would like to become the broadcaster Choose this to stop browsing and return to viewing the broadcaster Choose the site you want to view Browse Request the Floor Select Default Broadcaster Request Chair Control Menu 1 2 3 4 5 6 * Vancouver Rio de Janeiro Paris Cape Town Jerusalem Melbourne Viewing 3 Paris Choose this to ask to control the videoconference FF.Y.I.
Using Browse Mode — for Director Systems HereÕs what the screen shows: Indicates that this is your site Browse Exit Conference Request Directorship or Display Director’s Name Select Default Broadcaster Lists the sites in the videoconference 1 2 3 4 5 6 V Indicates the site chosen by voice-activated switching (V) or by the director as broadcaster (B) * Boston Sao Paulo Berlin Cairo Tokyo Sydney Viewing Berlin Tells you which site you’re viewing To select the site you want to browse: 1.
HereÕs what else you can do: Choose this to leave the videoconference Browse Choose this to become director or find out who the current director is Choose this to stop browsing and return to viewing the broadcaster Exit Conference Request Directorship or Display Director’s Name Select Default Broadcaster 1 Boston 2 Sao Paulo 3 Berlin 4 Cairo 5 Tokyo 6 Sydney * V Viewing Berlin Choose a site to view FF.Y.I. YI If your Browse menu looks like this, you can also use director mode.
Using Chair Control Mode Chair control mode allows you to control the ßow of a videoconference. Chair control is especially useful for very large videoconferences or for those that have to be tightly scripted. You can use chair control mode only if you have the wireless keypad.
To request chair control: 1. Press BROWSE on the wireless keypad. The Browse menu appears. 2. Use to select Request Chair Control. If no one has chair control, the Chair Control menu appears.
Using Director Mode Director mode allows you to control the ßow of a videoconference. Director control is especially useful for very large videoconferences or for those that have to be tightly scripted. You can use director mode only if you have the wireless keypad. Using the Director menu, you can: ❑ Enable or disable browsing ❑ Select the broadcaster (the site viewed by all other sites) ❑ Select the site the broadcaster views FF.Y.I.
To request director control: 1. Press BROWSE on the wireless keypad. The Browse menu appears. 2. Use FF.Y.I. YI to select Request Directorship. If you see Display Director’s Name in place of Request Directorship on the Browse menu, someone is already director. The current director must release control before you can request it. If there is no director, the Director menu appears.
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Updating the Dialing Directory The Dialing Directory is like a phonebook Ñ only one where you can record the names and numbers of the sites you call. To update the Dialing Directory, you can: ❑ Create an entry ❑ Modify an entry ❑ Remove an entry Once you add a site to the Dialing Directory, you can call it by directory dialing or speed dialing. To call a site using either of these methods, see the Making a Call Ñ The Basics tab. FF.Y.I. YI You can store 65 entries in the Dialing Directory.
Creating a Dialing Directory Entry When you create a Dialing Directory entry, you record the siteÕs video numbers, name, and, if necessary, the transmission rate at which you want to call the site. The system automatically assigns a speed-dial number to the site. To create a new Dialing Directory entry: 1. Press SETUP. The Setup menu appears. 2. Press ENTER to choose Modify Dialing Directory. The Modify Dialing Directory menu appears.
3. Use to select Create a New Entry, and press ENTER. The Create a New Entry screen appears. Create a New Entry _______________________________________________ Speed dial number: *5 Line 1: Line 2: Name: Rate: FF.Y.I. YI None None [None] The Rate item appears only if your system administrator has conÞgured your system to use Auto IMUX Dialing. Auto IMUX Dialing allows you to make calls without entering the extra digits required to conÞgure an inverse multiplexer (IMUX).
The system assigns a speed-dial number to the site. The site name character grid appears. Create a New Entry _______________________________________________ Speed dial number: *5 Line 1: 7005631234 Line 2: 7005631235 FI N Enter site name: ABCDEFGHIJKLMNOPQRSTUVWXYZÃÄÇÉÏÑÖÜ a bc d e f g h i j k l m n o p q r s t u v w x yz @#$&’/-_ .. .. .. ^a ^ .. ß 01 2 3 4 5678 9 ^ i i ^i i n o o ^ ceee o o u u uu aa a Rate: [None] Naming the Site Now you must name the site.
5. When you are finished naming the site, select FI N and press ENTER. The system stores the site name in the Dialing Directory. Choosing a Call Rate for the Site If your system administrator has conÞgured your system to use Auto IMUX Dialing, the Set Call Rate screen appears. From this screen, you can choose a call rate for the site.
To choose the call rate for the site: 1. Use to select Premium, Standard, Specific Rate, or Default, and press ENTER. If you chose Premium, Standard, or Default, the system marks your choice with an [X]; go to step 4. If you chose Specific Rate, the Set SpeciÞc Rate screen appears. Set Specific Rate _______________________________________________ View Previous Menu 2 x 56 2 x 64 224k (4 x 56) 256k (4 x 64) 336k (6 x 56) 384k (6 x 64) 384k (1 x HO) More rates 2.
Modifying a Dialing Directory Entry If the information in a Dialing Directory entry becomes out-of-date Ñ for example, if a site changes its video numbers Ñ you donÕt have to create a new entry. You can simply modify the existing entry. To modify a Dialing Directory entry: 1. Press SETUP. 2. Press ENTER to choose Modify Dialing Directory. 3. Use to select Modify an Entry, and press ENTER. 4. Use to select the entry you wish to modify, and press ENTER. The entry appears in the Modify an Entry screen.
6. If you are changing the video numbers, extension, or name: a. Use to delete the old information. b. Enter the new information. c. Press ENTER. The system accepts the changes. 7. If you are changing the rate: a. Select the new rate. b. Press ENTER. c. Press ENTER again to choose View Previous Menu and exit the Set Call Rate screen. The system accepts the changes. 8. When you are done making changes, use ENTER.
6. Press to open the LAN extension field. 7. Type the extension and press ENTER. The system accepts the changes. 8. Use to select Done? Yes and press ENTER. The system returns you to the original Modify an Entry screen. 9. Press CANCEL to exit. Removing a Dialing Directory Entry If you Þnd you no longer need a Dialing Directory entry, you can remove it. To remove a Dialing Directory entry: 1. Press SETUP. 2. Press ENTER to choose Modify Dialing Directory. 3.
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Understanding System Information The Concorde•4500 displays two types of messages: ❑ Status messages Ñ Tell you the state of your system ❑ Call progress messages Ñ Tell you the progress, or failure, of your call Status Messages Status messages appear in your status bar, which displays general information about your system, including whether youÕre participating in a call, the type of call youÕre in, the camera youÕre sending video from, how many lines youÕre using, and whether automatic camera pointing
Call Progress Messages Call progress messages tell you the advancing stages of your call as it connects, or, if thereÕs a problem, why the call wonÕt go through.
Extended Messages If your system administrator has chosen to display the extended messages, the system displays a more technical description of the callÕs progress or failure along with a numeric code. For a more detailed explanation of the extended call progress messages, see the Concorde•4500 AdministratorÕs Guide. The administratorÕs guide contains detailed explanations of the extended call progress messages in two sections: Appendix C, ÒSystem Messages,Ó and Appendix D, ÒX.21 Call Progress Messages.
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Solving Problems If you run into a problem with your videoconferencing system, follow these suggestions: ❑ If the problem is described in this section, follow the steps listed to see if you can Þx it. ❑ If you canÕt Þnd a solution here, call your system administrator. The administratorÕs phone number should be listed under the Worksheets tab.
System Warning Messages This section lists the system warning messages you might see, with a probable cause and appropriate actions. These messages appear on the screen preceded by Warning. If you see... Data rate too high or It means... There is a network problem. Data rate too low Do this... 1. Make sure all cable connections are correct and secure. 2. Call the network provider. Loss of far-end video No video is received from the far-end site. 1.
No System Power These are the steps to take if your system doesnÕt seem to have power. If you have these symptoms... The green LED on the power supply is not lit. The fans are not rotating. No board LEDs are lit. Do this... 1. Make sure that the power switch at the back of your system is set to 1 (on). If you have a WorldCartª, make sure that the power switches for both the Concorde¥4500 and the WorldCart are set to 1 (on). 2. Run your hand in front of the monitor.
System Fails Power-On Tests Your system performs several tests when you power it on. These tests check the hardware components and system software. If these tests are successful, PictureTel Ready appears in the upper left corner of your monitor. These are the steps to take if your system fails the power-on tests. If you have this symptom... A failure message appears during the power-on process. Do this... 1. Make sure that all cables are securely connected to the electronics module. 2.
Blank Screen These are the steps to take if the screen is blank. If you have this symptom... The screen is blank. Do this... 1. Check to see if your system is in Standby mode by pressing VIEW FAR END on the keypad. If your system is in Standby mode, pressing this button makes the video image reappear. 2. Make sure the power switches on the electronics module, the WorldCart, and the monitor are set to 1 (on). 3. Make sure all cable connections to your system and the monitor are correct and secure. 4.
No Sound These are the steps to take if you canÕt hear any sound during a call. If you have this symptom... No system sound. Do this... 1. Press VOLUME on the keypad to increase the volume. 2. Ask the people at the far-end site to make sure they haven’t muted the call. 3. If the far end has a wired keypad, make sure that the INT MIC switch on the back of the keypad is set to ON. 4. Make sure all cable connections to the electronics module and the monitor are correct and secure. 5.
No System Menus These are the steps to take if the system menus do not appear on your screen. If you have this symptom... The PictureTel logo appears on your monitor, but the system menus do not appear when you press SETUP. Do this... 1. Make sure all cable connections to the electronics module and the camera are correct and secure. 2. If the LOW BATTERY indicator on the wireless keypad is flashing, change the batteries. See the Installing the Wireless Keypad document for instructions. 3.
Peripheral Failure These are the steps to take if you have problems with your peripheral equipment. If you have these symptoms... No video and/or no camera motion from your auxiliary camera Do this... 1. Press PREVIEW for the AUX A or B video source. 2. Make sure that the cable connections at the back of the camera are correct and secure. 3. Make sure that the cable connections from the camera to the back of the video board are correct and secure. 4.
System Menu Trees This section contains the following Concorde¥4500 menu trees: ❑ Setup menus ❑ ConÞguration menus ❑ Diagnostics menus ❑ Chair control mode menus ❑ Director mode menus To choose an option from a menu: Use to select the option you want, and then press ENTER.
Setup Menus HereÕs the menu structure for the Setup menus: Setup Menu Modify Dialing Directory View Configuration Menu View Diagnostics Menu View System Configuration View Call Log Modify Dialing Directory Configuration Menu View Previous Menu Create a New Entry Modify an Entry Remove an Entry View Previous Menu Set General Configuration Set Video Configuration Set Audio Configuration Set Data Port Configuration Set Network Configuration Clear Call Log Restore Default Configuration...
Configuration Menus HereÕs the menu structure for the ConÞguration menus: Configuration Menu View Previous Menu Set General Configuration Set Video Configuration Set Audio Configuration Set Data Port Configuration Set Network Configuration Clear Call Log Restore Default Configuration...
Diagnostics Menus HereÕs the menu structure for the Diagnostics menus: Diagnostics Menu View Previous Menu View Near-End Status View Near-End Tests View Far-End Tests Enter Remote Diagnostic Mode Near-End Tests Near-End Status View Previous Menu Select System Self-Test Select System Self-Test with Loopback Run Video-Audio Test Pattern Run Video-Audio Loopback Run Local Channel Loopback Set Test Configuration Stop Test View Previous Menu View Network Statistics View Call Parameters View Last Ten Fault Co
Chair Control Mode Menus HereÕs the menu structure for chair control mode: Enter Conference Password Browse Request the Floor Select Default Broadcaster Request Chair Control Menu 1 Vancouver 2 Rio de Janeiro 3 Paris 4 Cape Town 5 Jerusalem 6 Melbourne * Chair Control Menu Grant Next Floor Request Clear All Floor Requests Select Default Broadcaster Broadcaster Menu Browse Menu Drop Node Menu Drop Conference Release Chair Control Broadcaster Browse Previous Menu 1 Vancouver 2 Rio de Janeiro 3 Paris 4 Ca
Director Mode Menus HereÕs the menu structure for director mode: Enter Conference Password Browse Browse (Disabled) Exit Conference Request Directorship or Display Director’s Name Select Default Broadcaster 1 Boston 2 Sao Paulo 3 Berlin 4 Cairo V 5 Tokyo 6 Sydney Exit Conference Request Directorship or Display Director’s Name 1 Boston 2 Sao Paulo 3 Berlin 4 Cairo V 5 Tokyo 6 Sydney * * Director Menu Transfer Directorship Browse Select Broadcaster Enable Browsing [OFF] or Disable Browsing [ON] Select
Worksheets On the next few pages, youÕll Þnd worksheets that list helpful information you can use when videoconferencing. One worksheet lists information about the sites you frequently call. Another worksheet lists information about your own system that you may need to know, especially if you run into a problem.
Frequently Called Numbers HereÕs some information about the videoconferencing systems that you may need to call frequently: System Location System Type Room Phone Number Video Call Number(s) _________________ ______________ ____________________ ___________________ _________________ ______________ ____________________ ___________________ _________________ ______________ ____________________ ___________________ _________________ ______________ ____________________ ___________________ _____
System Information HereÕs some information you might need to know about the Concorde•4500 youÕre using: Room Location: __________________________________________ Room Phone Number: __________________________________________ Video Call Number(s): __________________________________________ Network Type: __________________________________________ System Serial Number: __________________________________________ Note: You can find the system serial number on the back of the WorldCart cabinet door.
Help Numbers Here are numbers you can use if you need help with your videoconferencing system: System Administrator’s Name Phone Number ______________________________________ ____________________________ ______________________________________ _____________________________ ______________________________________ _____________________________ PictureTel Service Provider’s Name Phone Number ______________________________________ ____________________________ ______________________________________ _
Notes ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ____________________________________________________________________
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Index A blank screen, corrective actions 85 adjusting picture 45 sound 43 volume 44 bridge 25 answering dataconference call 26 video call 42 voice-only call in the U.S. 34 voice-only call outside the U.S.
speed dialing 24 video 19 voice-only 32 call failure messages.
manual 39 of dialed calls 37 using 37 redialing a call 27 speed dialing 24 Dialing Directory adding a LAN extension 74 choosing an entryÕs call rate 71 creating an entry 68 description of 67 making a call from 24 modifying an entry 73 naming a new site 70 removing an entry 75 using speed-dial numbers 24 Dialing Directory screen 24 director mode description of 64 disabling browsing 65 displaying the Browse menu 65 enabling browsing 65 requesting directorship 65 selecting a broadcaster 65 selecting broadcast
HELP button on QuickPad 17 on wireless keypad 14 K menu trees 89 menus not appearing, corrective actions 87 microphone muting 44 tips for using 9 keypads QuickPad illustration 15 using 11 wireless keypad illustration 12 modes browse mode 56 chair control mode 62 director mode 64 voice-activated mode 55 L Modify Dialing Directory screen 68 LAMB 9, 49, 50 modifying a Dialing Directory entry 73 LAN extension, dialing 22 multipoint description of 55 dialing into a multipoint call 25 hanging up during
no audio, corrective actions 86 camera failure 88 no sound 86 no system menus 87 no system power 83 system fails power-on tests 84 VCR failure 88 nondialed call, making 26 number buttons on QuickPad 15 on wireless keypad 12 numbers for frequently called systems 96 for getting help 98 for your system 97 progress messages.
SET button on QuickPad 16 on wireless keypad 13 using to set a camera preset 49 status messages 77 Set Call Rate screen 31 system information, worksheet listing 97 Set Specific Rate screen 31, 72 system warning messages 82 SETUP button on QuickPad 17 on wireless keypad 14 T Setup menu tree 90 SHOW ROOM button on QuickPad 16 on wireless keypad 13 setting a preset for 49 using as a camera preset 50 support, calling 81 system administrator, name and number 98 T.
answering outside the U.S. 36 description of 32 ending 35 making in the U.S. 33 making outside the U.S.
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