User's Manual

PINEAPPLE TECHNOLOGY, INC IX. DTXPRO-80VH WARRANTY
DTXPRO-800VH OPERATING AND SERVICE MANUAL
THE INFORMATION PROVIDED HEREIN IS PINEAPPLE TECHNOLOGY INCORPORATED PROPRIETARY INFORMATION AND
CANNOT BE COPIED OR DISTRIBUTED WITHOUT PRIOR AUTHORIZATION
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IX - DTXPRO-800VH WARRANTY
The WARRANTY provided by Pineapple Technology, Inc., on this transmitter is detailed below. It
should be noted that some of the equipment sub-systems have warranty coverage by the original
manufacture that differs from the standard warranty provided by PTI Warranty details on
equipment falling into this category may be found in the Manufacturers instruction manual provided
with the transmitter. In all cases, replacement units of this equipment are normally in stock at PTI
for quick turn service support to our customers during the PTI Standard Warranty period.
STANDARD WARRANTY
Seller warrants that each product sold by it is free of defects in materials and workmanship.
Seller's obligation under said warranty continues for a period of one (1) year from date of shipment.
Repairs or replacement of defective parts shall be the sole and exclusive remedy under warranty,
at Seller‘s option, provided that Seller may, as an alternative, elect to refund an equitable portion of
the purchase price of the product. THIS WARRANTY IS EXPRESSLY IN LIEU OF AND
EXCLUDES ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT
LIMITED TO WARANTIES OF FITNESS FOR A PARTICULAR PURPOSE, USE, OR
APPLICATION, AND ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF THE
SELLER, UNLESS SUCH OTHER WARRANTIES OBLIGATIONS OR LIABILITIES ARE
EXPRESSLY AGREED TO IN WRITING BY SELLER.
WARRANTY REPLACEMENT AND REPAIRS
All claims under warranty must be made promptly after occurrence of circumstances giving rise to
thereto and must be received within the applicable warranty period by seller or its authorized
representatives. Such claims must be documented on a PTI Field Failure Report* with a full
description of the circumstances giving rise to the claim. Before any products are returned for
repair and/or adjustment, written authorization from Seller or its authorized representative for the
return and instructions as to how and where these products should be shipped must be obtained.
This is to include a Return Authorization (RA) number provided by the Seller or its authorized
representative, this must accompany ALL returns. Any product returned to the Seller for the
examination shall be sent prepaid via the means of transportation indicated as acceptable by
Seller. Seller reserves the right to reject any warranty claim not promptly reported and any claim on
any item that has been altered, i.e. circuit modifications, components removed, or has been
shipped by non acceptable means of transportation. When a product has been returned for
examination and inspection, or for any other reason, customer shall be responsible for all damage
resulting from improper packaging or handling, and for loss in transit, notwithstanding any defect or
nonconformity in the product. In all cases, the Seller has sole responsibility for determining the
cause and nature of the failure, and the Seller's determination with regard thereto shall be final. If it
is found that Seller's product has been returned without cause and is still serviceable, customer will
be notified and the product returned at customer‘s expense. In addition, a charge for testing and
examination may, in Seller‘s sole discretion, be made on products so returned.
*A Field Failure Report is included at the end of this manual - Additional Field Failure Reports can
be obtained by calling Pineapple Technology, Inc. at [phone] or you may download one
from our website at www.ptibroadcast.com in the Warranty section.