Installation Guide
11
SIGNATURE BATH MANUFACTURER’S LIMITED WARRANTY
for Whirlpool Baths
Warranty Coverage
Throughout this document, Signature Bath shall be referred to as the “MANUFACTURER”. The following expressed limited lifetime warranty is given to the original consumer of a Luxury or Luxury Plus Series Signature
Bath purchased for personal or single family residential use. Any commercial applications are excluded from all warranties. Repair or replacement of the bath or any components is at the MANUFACTURER’S discretion in
accordance with the following terms and conditions.
10 year Warranty for Bath SurfaCe
The MANUFACTURER warrants the tub shell against fading and cracking due to defects in materials and workmanship for a period of TEN (10) years from the date of purchase. This warranty is for the parts only and excludes
labor charges.
5 year Limited Warranty for faCtory inStaLLed PLumBing ComPonentS
The MANUFACTURER warrants the factory installed jet internals and plumbing components against failure due to defects in materials and workmanship for a period of FIVE (5) years from the date of purchase. This warranty
is for the parts only and excludes labor charges.
3 year Limited Warranty for faCtory inStaLLed PumP and/or BLoWer
The MANUFACTURER warrants the factory installed pump and/or blower against failure due to defects in materials and workmanship for a period of THREE (3) years from the date of purchase. This warranty is for the parts
only and excludes labor charges.
1 year Limited Warranty for faCtory inStaLLed eLeCtroniC ComPonentS
The MANUFACTURER warrants factory installed electronic components, including in-line heater against failure due to defects in materials and workmanship for a period of ONE (1) year from the date of purchase. This
warranty is for the parts only and excludes labor charges.
1 year Limited LaBor Warranty for aLL faCtory inStaLLed ComPonentS
All factory installed components including the pump, motor, blower, electronic and plumbing components are covered under the labor warranty against failure due to defects in materials and workmanship. Labor is
described as the work completed by a technician. MANUFACTURER will be responsible for the costs associated with labor for all warranty repairs for ONE (1) Year from the original consumer’s date of purchase, but not more
than TWO (2) Years from the date of manufacture.
Replacement parts are subject to availability and may dier slightly from those originally supplied. The MANUFACTURER cannot guarantee parts currently in use will be available in the future. Changes in materials, parts or
specications are not valid reasons for product refusal or replacement under the warranty. Display models are excluded from this warranty. This warranty begins on the original consumer’s date of purchase.
Warranty ProCedure
The MANUFACTURER relies upon the consumer and technician to assist with ling of warranty claims and to help work toward customer satisfaction. To le a warranty claim, please call Signature Bath Customer Care at
844-894-6659 and be prepared to provide the following information when you call:
* Signature Bath Model * Name & Address * Serial Number * Phone number
* Date of Purchase *Dealer Name *Thorough Description Problem *Pictures of the Defect
Upon receipt of all of the requested information, Customer Care will evaluate the claim and determine how the claim will be resolved. If you have any questions concerning a claim, you should call Signature Bath Customer
Care at 844-894-6659 for assistance.
Repairs will not be made without the pre-authorized consent of the MANUFACTURER. Consumers must notify the MANUFACTURER of any malfunction or defect within 10 days of discovery. The Manufacturer reserves the
right to inspect the defect or malfunction, Repair or replacement is at the MANUFACTURER’S sole discretion. In all situations, a repair is considered the appropriate course of action. Technicians who perform inspections
and/or repairs are not employees, representatives, or agents of the MANUFACTURER and as such, the MANUFACTURER is not bound by their words or actions. If the bath cannot be repaired, the consumer is responsible
for all costs associated with the removal, delivery and installation of the replacement and will not be covered by the MANUFACTURER under any circumstance. It is the responsibility of the consumer to ensure the Bath is
accessible for repairs. If parts are required for repair, MANUFACTURER is not responsible for the cost of shipping of parts under the terms of this warranty agreement. The MANUFACTURER is not responsible for delays caused
by failure to submit all of the information in a timely manner.
reSPonSiBiLitieS
• The installer or consumer is responsible for knowing local code requirements and notifying the installer or consumer of those requirements at the time of purchase. The MANUFACTURER is not responsible for
modications or the costs to modify the Bath to obtain city, county or state code approval.
• The installer or building contractor acting on behalf of the consumer is responsible inspecting the Bath and ensuring it is free from defects or damage at the time of delivery. If a defect or damage is found, the unit
cannot be installed. The MANUFACTURER is not responsible for failures or damage that could have been discovered, repaired or avoided if the Bath had been properly inspected and tested by lling with water prior to
installation. Damage that occurs during installation is the responsibility of the installer or building contractor. Damage that occurs after installation is the responsibility of the consumer.
• Damage that occurs during transit is the responsibility of the carrier. The consumer or installer must remove the packing materials and inspect the Bath for damage at the time of delivery. If damage is discovered,
delivery of the Bath must be refused and a replacement will be sent at no additional charge. The MANUFACTURER is not responsible for damage that should have been discovered during inspection at the time of
delivery.
• Failure of the optional components and accessories is the sole responsibility of the original manufacturer except as provided in this warranty. Replacement parts are the responsibility of the original manufacturer.
LimitationS
The MANUFACTURER’S warranty does not cover defects, damage or failure caused by common carriers, installers, users or any other people, pets, rodents, without limitation from failure to exercise reasonable care,
mishandling, negligence, improper installation, damage resulting from any modications including modications required to meet code, materials supplied by the installer or third parties, connections made by the
installer, improper electrical connections, incorrect voltage, misuse, abuse, lack of required routine maintenance, operation at below minimum water level or incorrect water temperatures, use of abrasive or other harmful
cleaners, failure to follow MANUFACTURER’S recommendations and instructions, Acts of God, such as lightning, ooding, earthquakes, tornadoes, etc.
The MANUFACTURER will not be responsible for incidental or consequential damages or losses (damage to oors, oor coverings, ceilings, walls, loss of use, clean up) from any cause including its own negligence with
respect to or resulting from parts damaged by exposure to pool or spa chemicals, hard water, optional equipment not made by the MANUFACTURER, Baths used on display, or defects that should have been prior to
installation. This warranty does not include labor, transportation, any costs associated with removal, delivery and installation of a replacement Bath, costs associated with obtaining access to make repairs, loss of use
damages including, sales, prot or any sales advantage of any kind under any circumstances. Warranty coverage is void if Bath is not water tested or inspected prior to nal installation. Warranty coverage is terminated if
any addition, deletion or modication of any kind has been made to the Bath or any component.
exCLuSion of imPLied WarrantieS
No one has the authorization to add, take away, or make any promise of performance, tness for a particular purpose, imply warranties of merchantability, or make any representation not included in the MANUFACTURER’S
warranties that accompany each Signature Bath. There are no additional warranties, express or implied, which extend beyond the terms of this written warranty.
NOTICE: This warranty gives you specic legal rights, and you may also have other rights which vary from state to state. This warranty stipulates, and purchaser agrees, that any disputes that arise shall be governed by the
laws in the State of Tennessee which is the appropriate forum and venue for resolution. There are no warranties applicable to Signature Bath products except as expressly stated herein or as implied by applicable state and
federal laws. The MANUFACTURER will not be responsible for any statements or representations made in any form that go beyond, are broader than, or inconsistent with any authorized literature or specications furnished
by the MANUFACTURER. Some states do no allow limitations on how long an implied warranty lasts, or the exclusion of limitation of incidental or consequential damages, so the above limitations may not apply to you.